Monitor our most recent coronavirus (COVID-19) updates.

Skip to content
CMHC Logo Canada Mortgage
and Housing Corporation
  • Sign In or Register
  • FRANÇAIS
  •  MENU
 MENU
× FRANÇAIS
  • Home
  • Professionals
    • Project funding and mortgage financing
      • Funding programs
        • New construction
        • Renovation, repair and renewal
        • Innovation and research
        • Community (social) housing
        • Funding for Indigenous housing
        • National Housing Strategy Project Profiles
      • Mortgage loan insurance
        • Homeowner and small rental mortgage loan insurance
        • Multi-unit mortgage loan insurance
        • Default, claims and properties for sale
        • Underwriting centre
        • emili
        • NHA approved lenders
        • Calculating GDS / TDS
        • Mortgage fraud
        • Contact mortgage loan insurance
        • Insured mortgage purchase program (IMPP)
        • COVID-19: CECRA for small businesses
      • Securitization
        • NHA Mortgage Backed Securities
        • Canada Mortgage Bonds
        • Canadian registered covered bonds
        • Blockchain in the housing industry
    • Housing markets, data and research
      • Housing markets
        • CMHC Reports Calendar
        • Housing market reports
        • Mortgage market and consumer reports
        • Rental Market Report
        • Housing Market Information Portal
        • CMHC Library
        • Housing in Canada Online (HiCO)
      • Housing research
        • Housing research reports
        • Housing surveys
        • Research awards and scholarships
        • Understanding core housing need
        • CMHC Library
        • Housing market information portal
        • Housing in Canada Online (HiCO)
        • Collaborative Housing Research Network
      • Housing data
        • Data tables
          • Mortgage and Debt Data
        • CMHC Library
        • Housing in Canada Online (HiCO)
        • CMHC licence agreement for the use of data
        • Housing market information portal
    • Industry innovation and leadership
      • Housing innovation
      • Partnerships
      • Industry collaboration
      • Industry expertise
        • Affordable housing
        • Indigenous housing
        • Senior housing
        • Accessible and adaptable housing
        • Developing sustainable housing
        • Resources for mortgage professionals
        • CMHC e-newsletters
    • Events and speakers
      • Conferences
      • Speakers’ bureau
  • Consumers
    • Buying a home
      • Homebuying calculators
        • Mortgage calculator
        • Affordability calculator
        • Debt service calculator
      • Buying guides
        • Homebuying step by step
        • CMHC's condominium buyer's guide
      • Mortgage loan insurance for consumers
        • What is CMHC mortgage loan insurance?
        • Do I qualify for mortgage loan insurance?
        • CMHC mortgage loan insurance costs
        • CMHC Green Home
        • CMHC — home renovation financing options
        • FAQs — mortgage loan insurance
        • COVID-19: understanding mortgage payment deferral
      • First-time home buyer incentive
      • Incentives for homebuyers
      • Newcomers
    • Owning a home
      • Manage your mortgage
        • Mortgage fraud
        • Mortgage planning tips
        • Plan and manage your mortgage
        • Your credit report
        • Your home value
      • Aging in place
        • Housing options for Seniors
        • Housing and finance tips
        • Mortgage financing options for people 55+
        • Preventing fraud and financial abuse
    • Renting a home
      • I want to rent
        • Things to consider before renting
        • Types of housing for rent in Canada
        • Finding or advertising a rental property
        • Visiting the rental property
        • Lease and rental agreements
        • Signing the lease
        • Credit checks and bad credit
        • Rental payments and deposits
        • Roommates and pets
      • I am renting
        • Moving day
        • Landlord/Tenant responsibilities
        • Inspections
        • Maintenance and repairs
        • Complaints and evictions
        • Rent increases
        • When you can't pay rent
        • Renewing or terminating the lease
        • Moving out
      • COVID-19: eviction bans and suspensions to support renters
  • About CMHC
    • CMHC’s Story
    • Management and governance
      • Speakers’ bureau
      • Annual public meeting
      • Board of directors and committees
      • Our management committee
      • Pension governance
        • Pension overview
        • Key roles and responsibilities
        • Annual reports
    • Corporate reporting
      • CMHC annual report
      • Program evaluation
      • Quarterly financial reports
      • Joint auditors special examination report to CMHC board 2018
      • CMHC’s Insured Mortgage Deferral
      • Summary of the corporate plan
      • Transparency
        • Access to information and privacy protection
        • Briefing materials
        • Procurement
        • Travel, hospitality and conference expenditures
    • Contact us
      • CMHC departments
        • Connect with a housing solutions specialist – multi-unit
        • Contact mortgage loan insurance
      • Granville lsland
      • Media relations
      • National office
      • Regional offices
      • Holiday service hours
    • Careers
  • Media Newsroom
    • Coronavirus (COVID-19) updates
    • Media relations
  • National Housing Strategy
    • What is the strategy?
      • About the initiatives
      • How to apply
      • Help and resources
      • Priority areas for action
      • Glossary
    • Federal/Provincial/Territorial housing agreements
    • Other funding and financing opportunities
  • The Housing Observer
  • Careers
  • CMHC Library
 
  • Home
  • Professionals
  • Industry innovation and leadership
  • Industry expertise
  • Affordable housing
  • Managing affordable housing
  • Housing management hub
  • Policy information
  • Policies your housing organization needs
  • Save page to My Folder
    Save
  • Share this page
    Share

Policies your housing organization needs

Prepare policies for fraud, late payments, evictions and conflicts of interest.

Save Icon

SAVE TO MY FOLDER

Policies your housing organization needs

SAVE
Close this Window   |   Manage my Folder
Save Icon

SAVE TO MY FOLDER

Policies your housing organization needs

Done Done!
Close this Window   |   Manage my Folder
Share icon

Share via

  • Facebook
  • LinkedIn
  • Mail
  • Twitter
  • print
Share icon

Share via

  • Facebook
  • LinkedIn
  • Mail
  • Twitter
  • print
share icon

Mail-blue Share via Email

Did You Know?

You can include an email signature?

Register | Sign In

×
Google Captcha Loader
share icon

Mail-blue Share via Email

Done Done!
Close this window

There are several common policies that are important for an organization to have.

Fraud

Fraud involves the illegal use of property or money or lies about financial or other information, with an intent to trick or fool.

Fraud can cause serious problems for an organization—including cash shortages, court actions, legal fees and loss of reputation. It could compromise your financial resources and your ability to provide housing to your tenants or members.

An act of fraud committed by an individual associated with the management of the group is a criminal act.

The best way to prevent fraud is to have clear and tight controls that make it as difficult as possible for an individual, or a group of individuals, to commit a fraudulent act without being discovered.

Fraudulent activities include:

  • Stealing money
  • Kickbacks
  • Theft of rental receipts
  • Made-up expenses
  • Theft of property

Late payments and eviction

Eviction (or expulsion in co-operatives) refers to a legal process that enables the housing provider to seek an order to end a lease agreement or occupancy agreement.

Non-payment and repeated late payments (called arrears) are the most common reasons for evicting a tenant or expelling a co-operative member.

Social housing managers need to strike a balance between compassion for an individual resident’s circumstances and the viability of the housing organization. In most areas, a board can evict tenants or expel co-operative members for non-payment or repeated late payments and if they or one of their guests does something they should not, or does not do something they should.

For example:

  • causing damage to the property
  • engaging in illegal activity
  • affecting the safety of others
  • disturbing the enjoyment of other residents
  • having too many people living in the unit ("overcrowding")
  • misrepresenting their income
  • interfering in the housing provider’s / landlord’s interests and rights
Your browser does not support the video tag.
Transcript

Text on screen: Title - “A Strong Foundation for your Housing Project: Managing Your Arrears”

(Visual: Housing decorations)

Narrator: When housing charges or rent are not paid by the date they are due, they are called arrears. A clearly worded arrears policy must be adopted and approved by your Board of Directors or members. It should be strictly applied and clearly communicated. A fair but firm attitude toward collecting rent is essential.

(Visual: English Narrator)

Text on screen: “Arrears Policy”, “Adopted & Approved”, “Applied & Communicated”

Text on screen: Title - “Tips for Avoiding Arrears”

Narrator: Communicate that arrears will be dealt with immediately and consistently. Perform checks when an individual applies to move in. Try to accept different payment methods like Interac debit, or online transfer.

Text on screen: “Immediately & Consistently”

Text on screen: “Checks: Credit Checks, References from Former Landlords”

Text on screen: “Payment Methods: Interac Debits, Online Transfers”

Narrator: If someone falls into arrears, establish communication to let them know rent has not been paid. Ensure you know the Provincial Legislation and adhere to the legal requirements of the process.

Text on screen: “Provincial Legislation”, “Legal Requirements”

Text on screen: Title - “Payment Schedule”

Narrator: Ideally, the payment should be made immediately, but under different circumstances, if the outstanding amount isn’t paid, you can try to arrange a payment schedule. This should be a short repayment schedule, 1 – 3 months maximum.

Text on screen: “1-3 months maximum”

Narrator: When an individual is unable or unwilling to pay their arrears, most organizations will take steps to evict the individual and recover the money owed. Make sure you have a documented process and meet any legal guidelines required by both the board and the jurisdiction.

Text on screen: “Documented Process”, “Legal Guidelines”

Text on screen: Title - “Future Housing Co-operative, St. John’s Newfoundland”

Opening: (Visual: Housing decorations, Newfoundland-landscape, lighthouse)

Terri Walsh: We have a sense of caring for each other, but at the same time, you also have to be responsible. If you don’t run the business right, you’re not gonna have the housing.

(Visual: Interview of Terri)

(Text on screen: Terri Walsh, President)

(Visual: B-roll of harbour, housing)

Terri Walsh: We’re focused on the financial management, but you still have to focus on the education in order to avoid arrears at all costs.

(Visual: B-roll of Board meeting)

Terri Walsh: People understand coming in, right from the get go housing charges are due in full, on time, the first of every month.

(Visual: B-roll of housing-fence, door, neighbours talking)

Terri Walsh: We have very little issues with something not being paid. If we end up in a situation where it's more critical, then we enter into an agreement.

(Visual: Interview of Terri)

If the person doesn’t honour the agreement then we have to schedule a meeting with the board.

Bottom line is we have to have the money there to pay the mortgage.

You have to have your finger on the pulse at all times.

(Visual: B-roll of Board meeting)

Terri Walsh: With prompt payments of housing charges in full and on time, we can continue to provide affordable housing rates and good quality housing. There’ve been times we’ve had some major challenges, but we always come through that.

(Visual: B-roll of exterior and interior of house)

(Visual: Interview of Terri)

(Text on screen: Want to know more? Visit CMHC.ca/Affordablehousing to learn more about the financial management of your organization.)

(CMHC logo on screen)

(Canada wordmark)

(Social Media Icons)

(Music ends)

Conflict of interest

A conflict of interest policy should apply to all individuals linked with the management of a housing project, such as members of the board of directors, office and maintenance staff or any individuals who volunteer to do work on behalf of the housing project.

Any of these individuals may have access to information or power that they could use for personal gain.

A conflict of interest policy should include the following:

  • Individuals within the group cannot obtain special benefits by being in a position of power.
  • Individuals or staff associated with the management of a housing project must avoid situations where they could benefit (or could be seen to benefit) through their position.
  • Individuals, on recognizing a potential conflict of interest situation, must be prepared to explain the matter to their superior and/or the board of directors and take the necessary steps to remove themselves from the situation.

Was this page relevant to your needs?

Thank you for your feedback!

Sorry to hear that! Can you tell us about the problem?

Google Captcha Loader

For further assistance, pleasecontact us

ThanksYour feedback has been submitted.

Date Published: March 31, 2018
By Topic
  • Professionals
  • Project funding and mortgage financing
  • Housing markets data and research
  • Industry innovation and leadership
  • Events and speakers
  • Consumers
  • Home buying
  • Owning a home
  • Renting a home
About Us
  • CMHC's Story
  • Management and Governance
  • Partnerships
  • Corporate Reporting
  • Contact Us
  • Careers
More
  • CMHC e-Newsletters
  • CMHC Library
  • Housing Observer Online
  • Media Newsroom
  • CMHC on Twitter
  • CMHC on LinkedIn
  • CMHC on Facebook
  • CMHC on Instagram
  • CMHC on YouTube
Privacy Policy    |    Terms and Conditions    |    Transparency     Canada Mortgage and Housing Corporation (CMHC) ©2021 
Canada
loader icon