• Policies define the goals of an organization and provide guidance about how to achieve objectives.
  • Policies identify key activities, such as the collection of rental arrears and capital replacement planning.
  • Policies also address things such as:
    • general building rules
    • pets
    • parking
    • no smoking
  • Policies can also provide guidance for the board on how to handle issues as they arise.


  • Established policies and procedures ensure the organization’s processes do not deviate or deteriorate over time, even if key board members, contractors or employees leave.
  • Consistent policies also help new board members get up to speed quickly on how the organization operates and what’s expected of them as a board member.


  • When policies and procedures are well established and consistently followed, an organization can refute allegations of unfairness or legal violations that residents may file against it.


  • Formal, written policies and procedures improve overall organizational performance by keeping everyone “on the same page” when it comes to expectations and issues.
  • While organizations can operate without written housing policies and procedures, operations tend to be much more efficient and effective with them in place.


  • When everyone is 100% clear about what needs to be done, how it needs to be done and who’s responsible for doing it, it leads to smooth operations.
Date Published:: March 31, 2018