Skip to content
CMHC Home Canada Mortgage
and Housing Corporation
  • Sign In or Register
  • FRANÇAIS
  • MENU
MENU
× FRANÇAIS
  • Home
  • Professionals
    • Project funding and mortgage financing
      • Funding programs
        • Affordable Housing Innovation Fund
        • Community (social) housing
        • Federal Lands Initiative
        • Funding for Indigenous housing
        • Housing Accelerator Fund
        • Housing Supply Challenge
        • Innovation and research
        • National Housing Co-Investment Funding
        • National Housing Strategy Project Profiles
        • Rapid Housing Initiative
        • Rental Construction Financing Initiative
        • Shared Equity Mortgage Providers Fund
      • Mortgage loan insurance
        • Homeowner and small rental mortgage loan insurance
        • Homeowner Business Transformation (HBT)
          • Arrears Report Upload Tool - Coming 2022
          • Default Management Request Submission Tool
          • Homeowner Claims Submission Tool
          • User Access Management (Coming Soon)
        • Multi-unit mortgage loan insurance
          • MLI Select
        • Default, claims and properties for sale
        • Underwriting centre
        • emili
        • NHA approved lenders
        • Calculating GDS / TDS
        • How to recognize and report mortgage fraud
          • Approved Lender Advise of Fraudulent, False and Misleading Information
        • Contact mortgage loan insurance
        • Insured Mortgage Purchase Program (IMPP)
        • COVID-19: CECRA for small businesses has ended
      • Securitization
        • NHA Mortgage Backed Securities
        • Canada Mortgage Bonds
        • Canadian registered covered bonds
        • Blockchain in the housing industry
    • Housing markets, data and research
      • Housing markets
        • CMHC Reports Calendar
        • Housing market reports
        • Mortgage market and consumer reports
      • Housing research
        • Consultations
          • Prohibition on the Purchase of Residential Property by Non-Canadians Act
            • Prohibition on the Purchase of Residential Property by Non-Canadians Act – Frequently asked questions
        • Housing research reports
        • Housing surveys
        • Research awards and scholarships
        • Understanding core housing need
        • Collaborative Housing Research Network
      • Housing data
        • Data tables
          • Household characteristics data
          • Housing market data
          • Mortgage and debt data
          • Rental market data
        • Housing market information portal
        • Residential Mortgage Industry Data Dashboard
        • Housing in Canada Online (HiCO)
        • CMHC licence agreement for the use of data
        • Housing Knowledge Centre
    • Industry innovation and leadership
      • Housing innovation
      • Our Partners
        • Partnerships
        • Federal, Provincial and Territorial Forum on Housing
          • Resources for Members of the Federal, Provincial and Territorial Forum on Housing
      • Industry collaboration
      • Industry expertise
        • Affordable housing
        • Indigenous housing
        • Senior housing
        • Accessible and adaptable housing
          • Universal Design Guide
        • Developing sustainable housing
        • Resources for mortgage professionals
        • CMHC e-newsletters
    • Events and speakers
      • Conferences
      • Speakers’ bureau
  • Consumers
    • Buying a home
      • Homebuying calculators
        • Mortgage calculator
        • Affordability calculator
        • Debt service calculator
      • Buying guides
        • Homebuying step by step
        • CMHC's condominium buyer's guide
      • Mortgage loan insurance for consumers
        • What is CMHC mortgage loan insurance?
        • Do I qualify for mortgage loan insurance?
        • CMHC mortgage loan insurance costs
        • CMHC Eco Plus
        • CMHC — home renovation financing options
        • FAQs — mortgage loan insurance
        • COVID-19: understanding mortgage payment deferral
      • First-time home buyer incentive
      • Incentives for homebuyers
      • Newcomers
    • Owning a home
      • Manage your mortgage
        • Mortgage fraud
        • Mortgage planning tips
        • Plan and manage your mortgage
        • Your credit report
        • Your home value
      • Aging in place
        • Housing options for Seniors
        • Housing and finance tips
        • Mortgage financing options for people 55+
        • Preventing fraud and financial abuse
    • Renting a home
      • I want to rent
        • Things to consider before renting
        • Types of housing for rent in Canada
        • Finding or advertising a rental property
        • Visiting the rental property
        • Lease and rental agreements
        • Signing the lease
        • Credit checks and bad credit
        • Rental payments and deposits
        • Roommates and pets
      • I am renting
        • Moving day
        • Landlord/Tenant responsibilities
        • Inspections
        • Maintenance and repairs
        • Complaints and evictions
        • Rent increases
        • When you can't pay rent
        • Renewing or terminating the lease
        • Moving out
      • One-Time Top-Up to the Canada Housing Benefit
      • COVID‑19: eviction bans and suspensions to support renters
  • About CMHC
    • CMHC’s Story
    • Management and governance
      • Speakers’ bureau
      • Annual public meeting
      • Board of directors and committees
      • Our management committee
      • Pension governance
        • Pension overview
        • Key roles and responsibilities
        • Annual reports
    • Corporate reporting
      • CMHC annual report
      • Program evaluation
      • Quarterly financial reports
      • Joint auditors special examination report to CMHC board 2018
      • CMHC’s Insured Mortgage Deferral
      • Summary of the corporate plan
      • Transparency
        • Access to information and privacy protection
        • Accessibility at CMHC
        • Accessibility feedback process
        • Briefing materials
        • Procurement
          • Vendor Diversity Program
        • Travel, hospitality and conference expenditures
    • Contact us
      • CMHC departments
        • Contact your multi-unit housing solutions specialist
        • Contact mortgage loan insurance
        • Indigenous and the North Housing Solutions
      • Granville lsland
      • Media relations
      • National office
      • Regional offices
      • Holiday service hours
    • Careers
  • Media Newsroom
    • Coronavirus (COVID-19) updates
    • Media relations
    • New social housing buildings for women in Montreal
  • National Housing Strategy
    • What is the strategy?
      • About the initiatives
      • How to apply
      • Help and resources
      • Priority areas for action
      • The National Housing Strategy Glossary of Common Terms
      • The Strategy in Action
    • Federal/Provincial/Territorial housing agreements
    • Other funding and financing opportunities
  • The Housing Observer
  • Careers
  • Housing Knowledge Centre
 
  • Home
  • Professionals
  • Project funding and mortgage financing
  • Mortgage loan insurance
  • Contact mortgage loan insurance
  • Save page to My Folder
    Save
  • Share this page
    Share

Contact mortgage loan insurance

Contact details for mortgage loan insurance, underwriting, business development and real estate.

For First-Time Home Buyer Incentive (FTHBI) inquiries:

1-877-884-2642

For our Homeowner Underwriting Centre:

1-888 GO emili (1-888-463-6454)

For mortgage industry professionals:

Homeowner (1 – 4 units)

Find support for our full range of homeowner mortgage loan insurance products, tools and trainings.

Client relationship management (by region)

Our team provides industry-leading client service throughout the life of mortgages, as well as training and information on our full range of mortgage loan insurance products, tools, housing market insight and more.

Ontario and Atlantic

Lindsay Harvey
Manager, Client Relations

Contact Information

P: 905-536-3542
E: lharvey@cmhc.ca

Québec

Colette Kikongi
Manager, Client Relations

Contact Information

P: 514-283-2215
E: ckikongi@cmhc.ca

Prairies

Pichu Kalyniuk
Manager, Client Relations

Contact Information

P: 403-700-3350
E: pkalyniu@cmhc.ca

British Columbia

Cathy Tompkins
Manager, Client Relations

Contact Information

P: 250-616-0992
E: ctompkin@cmhc.ca


Underwriting

Our Homeowner Underwriting Centre is backed by our dedicated team of emili Professionals to provide mortgage loan, policy, and application information.

Monday to Friday, 8:00 a.m. ‐ 9:00 p.m. ET
Saturday, 10:00 a.m. ‐ 6:00 p.m. ET
1-888 GO emili (1-888-463-6454)

Facsimiles

Atlantic: 1-888-560-2642 or 902-426-4663
Quebec: 1-866-585-0161
Ontario: 1-866-285-0819 or 416-218-3311
Prairies: 1-800-527-9241 or 403-515-2933
British-Columbia: 1-877-329-3654 or 604-737-4122

Default Management

Our Homeowner Default Management team is available to assist Approved Lenders at any time, including before a default occurs and during early stages of payment delinquency.

The team has the expertise to help you manage unusual or complex accounts.

Monday to Friday, 8:00 a.m. – 6:00 p.m. ET
Saturday, 10:00 a.m. – 6:00 p.m. ET
File specific inquiries:
Monday to Friday, 9:00 a.m. – 5:00 p.m. ET
cpc@cmhc.ca
1-866-358-9999

Multi-Unit (5+ units)

Find support related to mortgage loan insurance for the construction, purchase and refinancing of multi-unit residential properties.

Client Relationship Management

Our team provides industry-leading client service throughout the life of mortgages, as well as training and information on our full range of mortgage loan insurance products, tools, housing market insight and more.

CMHC Financial Institutions Client Relationship Management Team
Monday to Friday: 8:30 am - 4:30 pm ET
1-877-Multi-GO (1-877-685-8446)
fimulti@cmhc.ca

Underwriting

Our team is available to assist clients with their application for our multi-unit (5+ units) mortgage loan insurance products.

CMHC Financial Institutions Client Relationship Management Team
Monday to Friday: 8:30 am - 4:30 pm ET
1-877-Multi-GO (1-877-685-8446)
fimulti@cmhc.ca

Submission 

  1. Multi mailbox: MUINSURANCEOPS@cmhc.ca

Insurance Servicing

Our Insurance Servicing team is available to assist Approved Lenders from the moment when a loan is fully disbursed, responding to everything from Insurance Servicing to Default Management. You can contact us for a question or a request during the repayment period of the loan, concerning your insurance in force, before a default occurs, and during early stages of any default in your mortgage agreement. Our team is also available to work with Approved Lenders and mortgage professionals to find solutions for all types of multi-unit properties in financial difficulty.

Insurance Servicing
MUIS-ICAA@cmhc.ca
Telephone: 1-877-Multi-Go (1-877-685-8446)

Was this page relevant to your needs?

Thank you for your feedback!

Sorry to hear that! Can you tell us about the problem?

Google Captcha Loader

For further assistance, please contact us

Thank you. Your feedback has been submitted.

Date Published: March 31, 2018
Save Icon

SAVE TO MY FOLDER

Contact mortgage loan insurance

SAVE
Close this Window   |   Manage my Folder
Save Icon

SAVE TO MY FOLDER

Contact mortgage loan insurance

Done Done!
Close this Window   |   Manage my Folder
Share icon

Share via

  • Facebook
  • LinkedIn
  • Mail
  • Twitter
  • print
  • CopyLink

SuccessCopyLinkVersionLink copied

Share icon

Share via

  • Facebook
  • LinkedIn
  • Mail
  • Twitter
  • print
  • CopyLink

SuccessCopyLinkVersionLink copied

share icon

Mail-blue Share via Email

Did You Know?

You can include an email signature?

Register | Sign In

×
Google Captcha Loader
share icon

Mail-blue Share via Email

Done Done!
Close this window

By Topic

  • Professionals
    • Project funding and mortgage financing
    • Housing markets data and research
    • Industry innovation and leadership
    • Events and speakers
  • Consumers
    • Home buying
    • Owning a home
    • Renting a home

About Us

  • CMHC's Story
  • Management and Governance
  • Our Partners
  • Corporate Reporting
  • Contact Us
  • Careers

More

  • CMHC e-Newsletters
  • CMHC Library
  • Housing Observer Online
  • Media Newsroom
  • CMHC on Twitter
  • CMHC on LinkedIn
  • CMHC on Facebook
  • CMHC on Instagram
  • CMHC on YouTube
Privacy Policy    |    Terms and Conditions    |    Transparency    |    Accessibility Plan    |    Accessibility Feedback     Canada Mortgage and Housing Corporation (CMHC) ©2023 
Canada
loader icon