Contact details for mortgage loan insurance, underwriting, business development and real estate.
1-877-884-2642
1-888 GO emili (1-888-463-6454)
Find support for our full range of homeowner mortgage loan insurance products, tools and trainings.
Our team provides industry-leading client service throughout the life of mortgages, as well as training and information on our full range of mortgage loan insurance products, tools, housing market insight and more.
Monica Guido
Manager, Client Relations
P: 365-509-2237
E: mguido@cmhc.ca
Michel Martial
Manager, Client Relations
P: 514-283-1383
E: mmartial@cmhc.ca
Cathy Tompkins
Manager, Client Relations
P: 250-618-0051
E: ctompkin@cmhc.ca
Our Homeowner Underwriting Centre is backed by our dedicated team of emili Professionals to provide mortgage loan, policy, and application information.
Monday to Friday, 8:00 a.m. ‐ 9:00 p.m. ET
Saturday, 10:00 a.m. ‐ 6:00 p.m. ET
1-888 GO emili (1-888-463-6454)
Facsimiles
Atlantic: 1-888-560-2642 or 902-426-4663
Quebec: 1-866-585-0161
Ontario: 1-866-285-0819 or 416-218-3311
Prairies: 1-800-527-9241 or 403-515-2933
British-Columbia: 1-877-329-3654 or 604-737-4122
Our Homeowner Default Management team is available to assist Approved Lenders at any time, including before a default occurs and during early stages of payment delinquency.
The team has the expertise to help you manage unusual or complex accounts.
Monday to Friday, 8:00 a.m. – 6:00 p.m. ET
Saturday, 10:00 a.m. – 6:00 p.m. ET
File specific inquiries:
Monday to Friday, 9:00 a.m. – 5:00 p.m. ET
cpc@cmhc.ca
1-866-358-9999
Find support related to mortgage loan insurance for the construction, purchase and refinancing of multi-unit residential properties.
Our team provides industry-leading client service throughout the life of mortgages, as well as training and information on our full range of mortgage loan insurance products, tools, housing market insight and more.
CMHC Financial Institutions Client Relationship Management Team
Monday to Friday: 8:30 am - 4:30 pm ET
1-877-Multi-GO (1-877-685-8446)
fimulti@cmhc.ca
Our team is available to assist clients with their application for our multi-unit (5+ units) mortgage loan insurance products.
CMHC Financial Institutions Client Relationship Management Team
Monday to Friday: 8:30 am - 4:30 pm ET
1-877-Multi-GO (1-877-685-8446)
fimulti@cmhc.ca
Submission
Our Insurance Servicing team is available to assist Approved Lenders from the moment when an insured loan is fully disbursed. You can contact us for a question or a request during the repayment period of the multi-unit (5+ units) mortgage loan.
Insurance Servicing
MUIS-ICAA@cmhc.ca
Telephone: 1-877-Multi-Go (1-877-685-8446)
Multi-Unit Default Management team provides support to the Approved Lender in resolving default situations, evaluating possible workout alternatives, managing and marketing properties in a cost-effective manner. Default situations include arrears, rick of imminent default, non-compliance with terms and conditions of the insured loan agreement and circumstances which might negatively impact the project’s viability.
For initial default notifications and monthly reporting of rental loans in default, please submit the Arrears/Default reports (Form 19 or 02) to: cpcdocs@cmhc.ca
For inquiries on submitted arrears and defaults, or general inquiries related to defaults, please direct your questions to our Multi-Unit Default Management email: MUDM-ICGD@cmhc.ca
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