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For First-Time Home Buyer Incentive (FTHBI) inquiries:

1-877-884-2642

For our Homeowner Underwriting Centre:

1-888 GO emili (1-888-463-6454)

For mortgage industry professionals:

Homeowner (1 – 4 units)

Find support for our full range of homeowner mortgage loan insurance products, tools and trainings.



Client relationship management (by region)

Our team provides industry-leading client service throughout the life of mortgages, as well as training and information on our full range of mortgage loan insurance products, tools, housing market insight and more.

Lindsay Harvey

Manager, Client Relations
Telephone: 905-536-3542
lharvey@cmhc.ca

Region:

Ontario and Atlantic

Patrice Tardif

Manager, Client Relations
Telephone: 514-283-2097
patardif@cmhc.ca

Region:

Québec & East-Ontario

Pichu Kalyniuk

Manager, Client Relations
Telephone: 403-700-3350
pkalyniu@cmhc.ca

Region:

Prairies and Territories

Catherine M. Tompkins

Manager, Client Relations
Telephone: 250-616-0992
ctompkin@cmhc.ca

Region:

British Columbia

Underwriting

Our Homeowner Underwriting Centre is backed by our dedicated team of emili Professionals to provide mortgage loan, policy, and application information.

Monday to Friday, 6:30 a.m. ‐ 11 p.m. ET
Saturday, 8:30 a.m. ‐ 7 p.m. ET
1-888 GO emili (1-888-463-6454)

Facsimiles

Atlantic: 1-888-560-2642 or 902-426-4663
Quebec: 1-866-585-0161
Ontario: 1-866-285-0819 or 416-218-3311
Prairies: 1-800-527-9241 or 403-515-2933
British-Columbia: 1-877-329-3654 or 604-737-4122

Default Management

Our Homeowner Default Management team is available to assist Approved Lenders at any time, including before a default occurs and during early stages of payment delinquency.

The team has the expertise to help you manage unusual or complex accounts.

Monday to Friday, 8 a.m. – 6 p.m. ET
cpc@cmhc.ca
1-866-358-9999

Multi-Unit (5+ units)

Find support related to mortgage loan insurance for the construction, purchase and refinancing of multi-unit residential properties.

Client Relationship Management (By Region)

Our team provides industry-leading client service throughout the life of mortgages, as well as training and information on our full range of mortgage loan insurance products, tools, housing market insight and more.

Daniel Gionet

Manager, Multi-Unit Client Relations
Telephone : 902-426-3533
dgionet@cmhc.ca

Region:

Atlantic

Rochelle O’Gilvie

Manager, Multi-Unit Client Relations
Telephone: 780-423-8731
rogilvie@cmhc.ca

Region:

Prairie and Territories

Graeme Huycke

Manager, Multi-Unit Client Relations
Telephone: 416-250-2705
ghuycke@cmhc.ca

Region:

Ontario

Robyn Adamache

Manager, Multi-Unit Client Relations
Telephone: 604-737-4161
radamach@cmhc.ca

Region:

British Columbia

Isabelle Thérien

Senior Specialist, Multi-Unit Client Relations
Telephone: 514-283-8146
itherien@cmhc.ca

Region:

Quebec

Underwriting

Our team is available to assist clients with their application for our multi-unit (5+ units) mortgage loan insurance products.

Monday to Friday, 6:30 a.m. ‐ 11 p.m. ET
Saturday, 8:30 a.m. ‐ 7 p.m. ET
1-877 MULTI-GO (1-877-685-8446)

Application submissions for 5 or 6 unit properties

Mail Courier:
1100 René Lévesque Boulevard West
1st Floor
Montreal, Quebec
H3B 5J7
Fax: 514-496-1302
Email: multi_qc@cmhc.ca

Application submissions for 7 or more unit properties send to your nearest CMHC Business Centre

  • Atlantic Business Centre
    1894 Barrington Street, Barrington Tower, 9th Floor
    Halifax, Nova Scotia
    B3J 2A8

  • Quebec Business Centre
    1100 René–Lévesque Boulevard West, 1st Floor
    Montréal, Quebec
    H3B 5J7

  • Ontario Business Centre
    100 Sheppard Avenue. E,Suite 300
    Toronto, ON,
    M2N 6Z1

  • Prairies and Territories Business Centre
    1000 – 7th Avenue South West, Suite 200
    Calgary, Alberta
    T2P 5L5

  • British Columbia Business Centre
    1111 West Georgia Street, Suite 2000
    Vancouver, British Columbia
    V6E 4M3

Insurance Servicing

Our Insurance Servicing team is available to assist Approved Lenders from the moment when a loan is fully disbursed, responding to everything from Insurance Servicing to Default Management. You can contact us for a question or a request during the repayment period of the loan, concerning your insurance in force, before a default occurs, and during early stages of any default in your mortgage agreement. Our team is also available to work with Approved Lenders and mortgage professionals to find solutions for all types of multi-unit properties in financial difficulty.

Insurance Servicing
MultiIns-Servicing_QcEast@cmhc.ca
Telephone: 1-877-Multi-Go (1-877-685-8446)

Region:

Quebec and East

Insurance Servicing
MultiIns-Servicing_OntWest@cmhc.ca
Telephone: 1-877-Multi-Go (1-877-685-8446)

Region:

Ontario and West

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Date Published: March 31, 2018
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