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Arrears Report Upload Tool

The arrears report upload tool will modernize and streamline the way you submit monthly reports of Homeowner and Multi-Unit loans in arrears to CMHC. It will replace legacy methods of arrears submissions such as e-mail.

The new arrears report upload tool is independent of the changes made to the standardized arrears reporting template. Please refer to Advice 234 for more information. This new tool does not impact the current process of submitting Insurance in Force (IIF) reporting to CMHC.

Benefits of using the Arrears Report Upload Tool

  • Secure and central location to submit Homeowner arrears reports
  • Faster processing times to address potential errors
  • Visibility to arrears reports submission status, including:
    • Automated notifications alerting you of the status of your submission

Training Resources

  • User Guide - Arrears Report Upload Tool (PDF)
  • Tip Sheet - Arrears Report Upload Tool (PDF)

Contact us

For any questions related to Homeowner and Multi-Unit Arrears Reporting, contact the Monitoring and Reporting team via cpcdocs@cmhc.ca.

You can also contact the Claims Payment Centre at 1-866-358-9999 (ask to be transferred to the Monitoring and Reporting Team) from 

  • 9:00 a.m. to 5:00 p.m. EST, Monday to Friday

For any question or issue regarding the login or access process, contact the Help Desk at 1-866-748-2600 from

  • 6:30 a.m. to 11:00 p.m. EST, Monday to Friday
  • 8:00 a.m. to 8:00 p.m. EST, on weekends

You can also contact the Help Desk via helpdesk@cmhc.ca.

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Date Published: May 12, 2023

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