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Contact mortgage loan insurance

Contact details for mortgage loan insurance, underwriting, business development and real estate.

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For First-Time Home Buyer Incentive (FTHBI) inquiries:

1-877-884-2642

For our Homeowner Underwriting Centre:

1-888 GO emili (1-888-463-6454)

For mortgage industry professionals:

Homeowner (1 – 4 units)

Find support for our full range of homeowner mortgage loan insurance products, tools and trainings.

Client relationship management (by region)

Our team provides industry-leading client service throughout the life of mortgages, as well as training and information on our full range of mortgage loan insurance products, tools, housing market insight and more.

Lindsay Harvey

Manager, Client Relations
Telephone: 905-536-3542
lharvey@cmhc.ca

Region:

Ontario and Atlantic

 

Colette Kikongi

Manager, Client Relations
Telephone: 514-283-2215
ckikongi@cmhc.ca

Region:

Québec & East-Ontario

Pichu Kalyniuk

Manager, Client Relations
Telephone: 403-700-3350
pkalyniu@cmhc.ca

Region:

Prairies and Territories

Catherine M. Tompkins

Manager, Client Relations
Telephone: 250-616-0992
ctompkin@cmhc.ca

Region:

British Columbia

Underwriting

Our Homeowner Underwriting Centre is backed by our dedicated team of emili Professionals to provide mortgage loan, policy, and application information.

Monday to Friday, 8:00 a.m. ‐ 9:00 p.m. ET
Saturday, 10:00 a.m. ‐ 6:00 p.m. ET
1-888 GO emili (1-888-463-6454)

Facsimiles

Atlantic: 1-888-560-2642 or 902-426-4663
Quebec: 1-866-585-0161
Ontario: 1-866-285-0819 or 416-218-3311
Prairies: 1-800-527-9241 or 403-515-2933
British-Columbia: 1-877-329-3654 or 604-737-4122

Default Management

Our Homeowner Default Management team is available to assist Approved Lenders at any time, including before a default occurs and during early stages of payment delinquency.

The team has the expertise to help you manage unusual or complex accounts.

Monday to Friday, 8:00 a.m. – 6:00 p.m. ET
Saturday, 10:00 a.m. – 6:00 p.m. ET
File specific inquiries:
Monday to Friday, 9:00 a.m. – 5:00 p.m. ET
cpc@cmhc.ca
1-866-358-9999

Multi-Unit (5+ units)

Find support related to mortgage loan insurance for the construction, purchase and refinancing of multi-unit residential properties.

Client Relationship Management

Our team provides industry-leading client service throughout the life of mortgages, as well as training and information on our full range of mortgage loan insurance products, tools, housing market insight and more.

CMHC Financial Institutions Client Relationship Management Team
Monday to Friday: 8:30 am - 4:30 pm ET
1-877-Multi-GO (1-877-685-8446)
fimulti@cmhc.ca

Underwriting

Our team is available to assist clients with their application for our multi-unit (5+ units) mortgage loan insurance products.

CMHC Financial Institutions Client Relationship Management Team
Monday to Friday: 8:30 am - 4:30 pm ET
1-877-Multi-GO (1-877-685-8446)
fimulti@cmhc.ca

Submission Options 

  1. Lender’s portal
  2. Multi mailbox: MUINSURANCEOPS@cmhc.ca

Insurance Servicing

Our Insurance Servicing team is available to assist Approved Lenders from the moment when a loan is fully disbursed, responding to everything from Insurance Servicing to Default Management. You can contact us for a question or a request during the repayment period of the loan, concerning your insurance in force, before a default occurs, and during early stages of any default in your mortgage agreement. Our team is also available to work with Approved Lenders and mortgage professionals to find solutions for all types of multi-unit properties in financial difficulty.

Insurance Servicing
MUIS-ICAA@cmhc.ca
Telephone: 1-877-Multi-Go (1-877-685-8446)

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Date Published: March 31, 2018

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