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2021 Mortgage Consumer Survey Results

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The survey supports the housing industry by monitoring important mortgage and consumer trends. A key objective was to investigate sentiments and purchasing power of mortgage consumers.

New this year, we measured the level of awareness of and participation in the First-Time Home Buyer Incentive. We also explored the impact of COVID-19 on mortgage consumer needs and how it influenced their decisions.

The results are in

Between February and March 2021, we contacted 3,502 recent mortgage consumers across Canada. We asked housing related questions of all kinds including consumer behaviour, attitudes and expectations.

Get the top key findings (PDF)

2021 Key Findings

  • 84%

    of mortgage consumers indicated no change to their housing needs because of COVID-19.

  • 72%

    of first-time buyers were aware of the First-Time Home Buyer Incentive.

  • 65%

    of buyers paid the maximum price they could afford on the purchase of their home.

Here are the full results

Learn more about the methodology

Mortgage consumer characteristics

Recent mortgage transactions are mostly the renewal of an existing mortgage:

  • 17% purchased a home and obtained a mortgage
  • 18% refinanced an existing mortgage
  • 65% renewed an existing mortgage

There are significantly more first-time homebuyers:

  • 53% were first-time buyers in 2021
  • 47% were repeat buyers in 2021

Most first-time buyers were renting with family or friends before they bought their first home:

  • 42% renting with family or friends
  • 29% living with family
  • 23% renting on their own
  • 3% renting from family or friends
  • 2% other
  • 1% living with friends

One third of first-time buyers have been renting for 1 to 4 years:

  • 20% rented more than 10 years
  • 3% rented for 10 years
  • 23% rented between 6 and 9 years
  • 18% rented for 5 years
  • 30% rented between 1 and 4 years
  • 5% rented less than 1 year

When obtaining their current mortgage, 40% of all mortgage consumers obtained mortgage loan insurance while 56% did not.

Homebuyers were asked to select their 3 main reasons for buying:

  • 42% indicated that a home is a safe and secure investment
  • 37% thought a home offered greater stability
  • 34% wanted to take advantage of the low interest rates
  • 31% had saved enough for a down payment
  • 31% needed a larger home
  • 28% saw an investment opportunity
  • 20% worried house prices would increase
  • 15% had improved employment security
  • 13% needed a smaller home
  • 12% wanted to move to a rural area
  • 12% wanted to move to the suburbs
  • 6% were going through a divorce or legal separation

The top reason for refinancing a mortgage is to reconcile debt!

Here’s the breakdown of what people said were the reasons for refinancing their mortgage:

  • 26% to reconcile debt
  • 24% to fund home improvements / renovations
  • 7% to fund financial investments
  • 7% to fund purchase of investment rental property / properties
  • 5% to purchase vacation home / cottage
  • 5% to purchase a non-real estate asset(s)

Little impact of COVID-19 on housing needs

A whopping 84% of mortgage consumers indicated no change to their housing needs because of COVID-19. A mere 14% indicated their housing needs had changed and 2% didn’t know.

When it comes to maintaining scheduled mortgage payments:

  • 85% indicated no difficulties in maintaining the schedule of their mortgage payments
  • 14% struggled
  • 1% didn’t know

Eighty percent of consumers were aware of the Mortgage Payment Deferral Agreement for homeowners—repeat buyers having a higher awareness than other categories. For the remaining respondents 20% weren’t aware or didn’t know.

Among those who were aware of the agreement:

  • 16% took the mortgage payment deferral (participation was higher among refinancers)
  • 67% agreed that the mortgage payment deferral agreement is a good way to help homeowners
  • 17% indicated it is a poor or somewhat poor way to aid homeowners struggling to meet their payments
  • 16% didn’t know

The majority of mortgage consumers—77%—agreed they value their home more than before the start of the pandemic. Of the remaining respondents, 15% disagreed or somewhat disagreed and 8% didn’t know. For those who were more inclined to agree:

  • 87% are homeowners aged 18 to 24
  • 85% are first-time buyers
  • 81% are Ontarians  

We asked mortgage consumers how they felt about their current housing situation and this is what they responded:

  • 52% are confident
  • 47% feel optimistic
  • 23% are neutral
  • 10% are stressed
  • 3% feel frustrated

We also asked buyers their level of agreement with a series of statements. They agreed or somewhat agreed with the following:

  • 81% are confident that their home will remain a good investment in the future
  • 81% consider the purchase of their home a good investment in spite of the pandemic and uncertain housing market
  • 76% believe they purchased their home at a good time, in spite of the pandemic

Close to 40% of buyers indicated that the pandemic impacted their purchase decision on the location of home. The pandemic impacted other decisions:

  • 32% indicated the type of home
  • 30% said the physical space / surface required
  • 15% cited outdoor amenities
  • 43% said none of the above

Younger buyers are more likely to indicate the pandemic impacted their purchase decision on physical space than older buyers.

A quarter of buyers indicated that they purchased their home sooner than expected due to the pandemic. Further, 9% postponed their purchase and 66% said there was no impact to their timeline.

About 21% of respondents indicated difficulty in maintaining their credit card payment. Mortgage consumers had difficulty maintaining other debt obligations:

  • 15% indicated with their mortgage payment
  • 9% struggled to pay their auto loan
  • 6% cited difficulties with unsecured line of credits
  • 4% said student loans
  • 2% stated unsecured installment loans
  • 1% struggled with their real estate secured debts
  • 64% didn’t have any difficulty

More than a quarter—26%—of those aged 18 to 34 indicated difficulty in maintaining mortgage payments. About 23% have experienced an unexpected decrease in household income. Other financial impacts from the pandemic:

  • 16% lost their job or were temporarily laid off
  • 15% were earning less income because working less hours
  • 55% didn’t experience any financial impacts as a result of the pandemic

Financial impacts are more likely among those aged 18 to 34.

Buyers are paying the maximum price they can afford

We found that 49% of buyers paid what they had planned to pay. This was particularly true for repeat buyers as 52% paid what they had planned, and 60% of buyers 65 and older paid what they had planned.

Just a little more than one quarter—27%—paid more than planned while 20% paid less than planned.

The survey indicated that 31% buyers were involved in a bidding war in the search for homes. When asked how they would describe their bidding war experience, 38% of buyers described it as very positive or positive. Other respondents had different experiences:

  • 27% were neutral
  • 25% indicated a negative experience
  • 9% said they had a very negative experience

Nearly half of buyers agreed that they paid too much over the original listed price.

When asked about their level of agreement on other statements, we found:

  • 69% of buyers believe that their real estate agent was transparent throughout the process
  • 66% believe that everyone in the bidding process should be able to see the bids submitted, including other buyers
  • 66% found the bidding process was frustrating and/or confusing
  • 62% didn’t know how many others were bidding on the same home and what their bids were
  • 60% of buyers’ real estate agents encouraged them to participate
  • 45% found that if the bidding process was completely transparent, they’d be less inclined to use a real estate agent during the buying or selling process

When asked if this was the maximum price they could afford on the home just purchased, 65% said yes while 17% preferred not to say.

Results indicated that 46% of buyers felt uncertainty and concerns about buying a home, while 49% did not. Younger and first-time buyers are more likely to feel concerns or uncertainty.

Data showed that 54% were concerned about paying too much and 41% indicated that searching/finding the right home were the main causes of concern. Respondents also indicated other concerns:

  • 40% indicated unforeseen housing costs
  • 36% were concerned about living with post homebuying costs
  • 36% said home maintenance
  • 27% had concerns about interest rate increases
  • 27% specified qualifying for a mortgage
  • 27% were concerned about getting a mortgage that met their financial needs
  • 27% indicated possible changes in their personal life
  • 26% were concerned about whether or not they were financially ready
  • 22% said possible changes in their employment situation
  • 22% indicated making an offer on a home
  • 19% stated losing market value on their house in the future  
  • 12% specified the latest changes to mortgage loan insurance rules
  • 11% had concerns about dealing with a reputable broker

We discovered that 53% of homebuyers discussed potential unexpected costs with their mortgage professionals, while 38% did not.

Results also indicated that 32% of buyers incurred unexpected expenses during the homebuying process, while 64% didn’t. In terms of unexpected expenses, 31% indicated immediate repairs and 28% said legal fees. Respondents cited other unexpected expenses:

  • 27% said moving expenses
  • 25% indicated land transfer tax
  • 25% cited adjustments (pre-paid taxes, utilities)
  • 24% pointed at home inspections
  • 21% said additional taxes
  • 14% said mortgage application fees
  • 13% indicated Mortgage loan insurance

More buyers using the First-Time Home Buyer Incentive

When asked about the First-Time Home Buyer Incentive, 72% of first-time buyers were aware and 24% weren’t aware of the incentive. Of all that qualified for the incentive, 52% participated in the program.

The majority of first-time buyers think it’s a good way to help prospective homebuyers enter the housing market:

  • 40% believed that the incentive is a good way to help
  • 42% said it’s somewhat of a good way to help
  • 6% believed it was a somewhat poor way to help
  • 4% thought it was a poor way to help
  • 9% said they didn’t know

That said, the majority of first-time buyers would rather maintain the equity in their home.

  • I would rather maintain the equity in my home than give part of it to the government (74% agree while 6% disagree)
  • The program will ease the financial burden of purchasing a first home (62% agree while 16% disagree)
  • I would be worried that the house would increase in value too much and I could not afford to pay the Government back in 25 years (57% agree while 16% disagree)
  • It seems fair to me that the amount owed to the Government should vary depending on the value of the home since they are risking taxpayer’s money (53% agree while 18% disagree)

Majority of buyers are happy with the homebuying process

Pricing and affordability was the top factor when considering buying their current home:

  • 28% said price / affordability  
  • 13% indicated the type of home
  • 10% said type of neighbourhood
  • 10% cited the overall living space of house
  • 7% said home condition
  • 5% indicated newly built home
  • 4% indicate the number of rooms
  • 4% said they want proximity to work
  • 4% wanted proximity to family and friends
  • 3% desire outdoor space
  • 3% said proximity to nature

The majority of all buyers surveyed responded their current home meets or somewhat meets their overall needs:

  • 90% feel that overall, their home meets their needs
  • 88% feel the type of home meets their needs
  • 86% say the location of their home meets their needs
  • 87% say their home meets their safety needs
  • 88% say the size of their home meets their needs
  • 85% feel the price of their home meets their budgetary needs
  • 85% say the condition of their home meets their needs
  • 80% feel the potential meets their needs
  • 82% indicate that their home meets their lifestyle needs
  • 80% say the age of their home meets their needs

Buyers mostly interacted with real estate agents and lawyers during the home buying process. A large percentage deal with lenders too:

  • 79% interacted with a real estate agent
  • 78% interacted with a lawyer
  • 66% interacted with a lender
  • 64% interacted with a family member
  • 62% interacted with a home inspector
  • 49% interacted with a mortgage broker
  • 43% interacted with a friend
  • 34% interacted with a mortgage appraiser
  • 28% interacted with a financial planner
  • 21% interacted with a home builder
  • 21% interacted with a colleague from work
  • 5% said ‘other’

Results indicated that real estate agents are the most valuable person in the homebuying decision. Other responses included:

  • 37% said real estate agent
  • 17% indicated a family member
  • 11% said mortgage brokers
  • 8% pointed toward home inspectors
  • 8% said lenders
  • 3% said their financial planner
  • 5% indicated their home builder
  • 3% said a lawyer
  • 4% pointed to friends
  • 2% indicated a mortgage appraiser
  • 1% said a colleague from work

Respondents indicated that the people they interacted with during the homebuying decision were valued for being knowledgeable and provided the best advice:

  • 47% indicated the person was the most knowledgeable
  • 45% said they provided the best advice
  • 43% said they were the most trustworthy
  • 40% indicated that the person was most attentive to their specific needs
  • 38% cited that they provided the best service
  • 29% built the best relationship
  • 27% provided the best tools and resources
  • 21% said they provided the best referrals

Buyers get recommendations to use a specific:

  • 38% get recommendations on real estate agents
  • 35% get recommendations on mortgage lenders
  • 33% get recommendations on mortgage brokers

Family members and real estate agents are the main source of recommendations when choosing a lender. Respondents also indicated other sources:

  • 20% received recommendations from a family member
  • 20% received recommendations from their real estate agent
  • 12% received recommendations from their financial planner
  • 10% received recommendations from a friend
  • 15% received recommendations from their mortgage broker
  • 8% found a lender on their own
  • 4% received recommendations from their home builder
  • 3% received recommendations from a colleague from work
  • 2% received recommendations from their lawyer

More than 1/3 of buyers received a recommendation to use a mortgage broker from:

  • Real estate agent (35%)
  • Family member (19%)
  • Financial planner (10%)
  • Friend (13%)
  • Found on their own (8%)
  • Colleague from work (3%)
  • Home builder (6%)
  • Lawyer (2%)
  • Lender (2%)

The survey asked buyers how much they spent on their home purchase:

  • 16% said less than $199,999
  • 19% indicated $200,000 to $299,999
  • 28% said between $300,000 and $499,999
  • 20% said $500,000 to $749,999
  • 9% indicated $750,000 to $999,999
  • 6% said $1,000,000 to $1,499,999
  • 1% said between $1,499,999 and $1,999,999
  • 1% said $2,000,000 or more

Results showed that 37% of respondents paid more than 20% of home purchase price as down payment.

The main reason 47% of buyers put less than 20% down was a lack of funds. Other reasons included:

  • 33% indicated they wanted to keep some of the funds for other expenses
  • 15% felt that they were comfortable with their debt obligation at that level

Data showed that 28% who put down greater or equal to 20% down payment wanted to avoid paying mortgage loan insurance. Respondents had other reasons:

  • 26% want to pay off mortgage as soon as possible
  • 24% want to reduce the amount of interest paid over the life of the mortgage
  • 17% see it as a good investment

There are several sources cited for a down payment, 38% had savings outside of an RRSP and 25% said equity from previous home. Respondents also indicated:

  • 11% said savings from within your RRSP
  • 8% said it was a gift from a family member
  • 5% took out a loan
  • 4% used a HELOC
  • 2% used a provincial / municipal down payment assistance program
  • 1% indicated a gift from a friend

When asked about having gone through the home buying process and looking back, homebuyers used these words to describe it:

  • 44% said happy
  • 37% said excited
  • 35% said stressed
  • 33% said confident
  • 32% said optimistic
  • 28% said anxious
  • 12% said frustrated
  • 9% said neutral
  • 8% said fearful

Consumers researched online but not on social media

We found that 43% of mortgage consumers solely researched online for information about mortgage options. Both online and offline research was conducted by 33% of consumers, while 23% research offline only.

Online sources for mortgage information:

  • 39% used the website of a specific lender
  • 30% used an interest rate comparison website
  • 20% used the CMHC website
  • 20% used a website of a banking/mortgage industry association
  • 19% used a website of a specific mortgage broker
  • 19% used a real estate listing website
  • 14% used a website of a real estate agent or agency
  • 14% used a government website
  • 11% used a news media website

The majority of mortgage consumers—63%—didn’t use any social media platform for information gathering. Of those that did:

  • 19% used Facebook
  • 17% used YouTube
  • 10% used Instagram
  • 9% used forums/online chats
  • 9% used LinkedIn
  • 9% used Twitter

Data showed that 84% of mortgage consumers compared interest rates during the research phase. Other online research actions:

  • 69% used an online calculator
  • 44% completed a financial self-assessment
  • 32% submitted an online mortgage pre-approval application
  • 32% submitted an online mortgage pre-qualification application

We found that 55% of respondents contacted one or more lenders, mostly first-time buyers aged 25 to 34 years. We also see that 38% of consumers contacted one or more mortgage brokers.

On average, 39% of respondents contacted 2 mortgage lenders.

  • 20% contacted 1 lender
  • 27% contacted 3 lenders
  • 7% contacted 4 lenders
  • 8% contacted 5 lenders or more

The majority of mortgage consumers—77%—contacted 1 or 2 mortgage brokers.

  • 14% contacted 3 brokers
  • 4% contacted 4 brokers
  • 2% contacted 5 brokers

More consumers opting for shorter amortization period

We found that 70% of mortgage consumers have a fixed mortgage rate. This is particular among older mortgage consumers and repeat buyers.

  • 21% have a variable rate
  • 6% have a combination of fixed and variable
  • 3% don’t know or don’t remember

Younger mortgage consumers are less likely to have a fixed mortgage rate. We can see that 33% of those aged 18 to 24 currently have a variable mortgage rate.

When it comes to mortgage renewal terms, 56% of mortgage consumers have chosen 5-year terms. It breaks down like this:

  • 8% have a 1- to 2-year term
  • 16% have a 3-year term
  • 11% have a 4-year term
  • 56% have a 5-year term
  • 5% have more than a 5-year term
  • 2% are open
  • 3% don’t know or don’t remember

Of those aged 18 to 24, 33% chose 3 years for their renewal term.

Here’s what respondents said when asked about the amortization period for their current mortgage:

  • 17% have an amortization period of 10 years or less
  • 30% have between an 11 and 20 year amortization period
  • 18% have an amortization period between 21 and 24 years
  • 29% have 25+ years amortization period
  • 6% prefer not to say or don’t know

Close to half of first-time buyers—45%—and 51% of repeat buyers have amortization periods of 25 years and above.

We found that 41% of consumers have a monthly mortgage payment. Other mortgage payment frequencies:

  • 13% have a semi-monthly mortgage payment
  • 26% have a biweekly mortgage payment
  • 8% have a weekly mortgage payment
  • 7% have an accelerated biweekly mortgage payment
  • 3% have an accelerated weekly mortgage payment
  • 2% prefer not to say or don’t know the frequency of their mortgage payment

For first-time buyers, 53% chose to have a monthly payment.

Most arranged mortgages through a bank or financial institution

We asked mortgage consumers if they used a mortgage broker to take care of their mortgage negotiations.

  • 42% said yes
  • 56% said no

Among those who didn’t use a mortgage broker, 94% arranged their current mortgage directly from a bank or financial institution. Further, 35% arranged their current mortgage through a mortgage specialist. Other responses included through a:

  • personal banker, client service representative, branch manager or loans officer and they typically worked at a branch office
  • certified financial planner, financial planner, investment officer or wealth manager and they typically work at a branch office.

Mortgage brokers provide great service

Getting the best mortgage rate or deal has a strong influence on the decision to use a mortgage broker. Respondents indicate other influential factors:

  • 85% feel that a mortgage broker would get them the best mortgage rate or deal
  • 84% said the service they had received was excellent
  • 85% said using a mortgage broker would be very convenient and save them time
  • 84% said they wanted  to use a mortgage broker that provides advice and recommendations
  • 81% want to use a mortgage broker that can meet all their financial needs
  • 79% feel that using a mortgage broker would increase their chances of being approved for a mortgage

Consumers were presented about 3 offers from mortgage brokers, on average. Here’s the full breakdown of offers:

  • 29% received 1 offer
  • 34% received 2 offers
  • 20% received 3 offers
  • 7% received 4 offers
  • 6% received 5 offers
  • 5% received 6 or more offers

Types of information provided by mortgage brokers:

  • 67% provided specific information regarding rates, terms/conditions, differences among mortgage products
  • 63% gave advice on mortgage amount to afford and purpose of mortgage pre-approval
  • 62% provided information about closing costs
  • 61% gave advice on current and long-term mortgage strategies
  • 58% provided details on the purpose of mortgage loan insurance
  • 58% gave the steps involved in buying a home
  • 58% discussed penalty clauses in the mortgage
  • 51% shared the latest government mortgage qualification rules
  • 50% provided other types of insurance besides mortgage loan insurance
  • 47% gave advice on long-term financial strategies
  • 44% provided advice on financing home improvements
  • 44% shared information on what to do and who to contact when faced with financial difficulties
  • 44% provided other lending products besides your mortgage

Other financial products offered:

  • 69% offer mortgage life insurance
  • 55% offer line of credit
  • 51% offer bank accounts
  • 48% offer registered retirement savings plan (RRSP)
  • 47% offer credit card
  • 47% offer tax-free savings account
  • 46% offer service plan
  • 43% offer mutual funds
  • 41% offer registered education savings plan (RESP)
  • 40% offer safety deposit boxes

Other types of information mortgage consumers would have considered useful to receive from brokers:

  • 30% would have liked long-term mortgage / financial strategy information
  • 26% wanted Housing market information
  • 22% thought information on investment opportunities would be helpful
  • 21% wanted information on how to manage financial difficulty
  • 20% would have liked maintenance and energy-efficiency tips
  • 19% indicated information on mortgage life insurance or another type of insurance
  • 19% said information on other financial products
  • 15% would have appreciated information on another lending product

Generally, mortgage consumers were satisfied with their brokers and are likely to recommend them and work with them again. We asked them to what extent they agreed or disagreed with the following statements and they totally and somewhat agreed to the following:

  • 74% are satisfied with their experience, overall
  • 72% are likely to recommend this broker to a family member or friend
  • 71% are likely to use this broker again to arrange your next mortgage transaction
  • 70% are likely to contact this broker to get advice concerning your future mortgage needs
  • 63% are likely to recommend their broker to your contacts on your social media account

Most lenders enjoyed repeat customers

The majority of first-time buyers—61%—took out their current mortgage with their existing financial institution, while 33% didn’t.

When asked if they changed lenders when obtaining their current mortgage, 21% of repeat buyers said yes while 78% said no.

Mortgage consumer loyalty skews highest (80%) for the youngest and oldest age groups. Overall, around 69% of buyers were loyal as they obtained a mortgage from their current bank or lender.

A better interest rate is the top reason for 30% of respondents to switch mortgage lenders. Other top reasons:

  • 14% indicated better product terms and conditions
  • 9% said better client service from lender
  • 8% indicated a referral/recommendation
  • 7% said a preferred deal was not approved by previous lender
  • 7% pointed to bad client service from previous lender
  • 7% indicated an increased chance of being approved
  • 3% said more convenient/saved time
  • 3% indicated trust in existing relationship

Mortgage consumers were asked the degree to which statements influenced their decision to use a mortgage lender. These statements had a great deal or some influence:

  • 81% agreed that a lender would get them the best mortgage rate or deal
  • 84% said the service received was excellent
  • 81% believed that using a lender can meet all their financial needs
  • 83% said that using a lender would be very convenient and save time
  • 76% like using a lender that provides advice and recommendations
  • 66% believe using a lender would increase their chances of being approved for a mortgage

In the process of obtaining their current mortgage, consumers were provided with the following types of information or advice from their lender:

  • 78% received the specifics regarding rates, terms/conditions of your mortgage, difference among various mortgage products
  • 66% received advice on current & long-term mortgage strategies
  • 65% received information on the penalty clauses in their mortgage
  • 64% received advice on mortgage amount they could afford/qualify for and purpose of mortgage pre-approval
  • 60% received advice on the purpose of mortgage loan insurance
  • 57% were given information on closing costs
  • 44% received advice on steps involved in buying a home
  • 44% received advice on other types of insurance besides mortgage loan insurance
  • 38% received advice on other lending products besides their mortgage
  • 38% were provided information on the latest Government mortgage qualification rules
  • 36% received advice on long-term financial strategies
  • 32% were given information on what to do and who to contact when faced with financial difficulties
  • 30% received advice on financing home improvements

Only 26% of mortgage consumers were offered other financial products by their lender, 63% were not. That said, 75% of mortgage consumers are being offered a line of credit. Respondents indicated other financial products were offered:

  • 73% said mortgage life insurance was offered
  • 43% were offered bank accounts
  • 41% were offered credit cards
  • 31% indicated that tax-free savings account (TFSA) was offered
  • 30% were offered registered retirement savings plan (RRSP)
  • 22% indicated mutual funds were offered
  • 16% were offered a service plan
  • 14% said registered education savings plan (RESP) were offered
  • 11% were offered a safety deposit box

Results indicate that 33% of mortgage consumers were contacted by their mortgage lender after the transaction was completed.

About 24% considered long-term mortgage and/or financial strategies following the mortgage transaction useful from their lender. Other types of contact considered useful:

  • 15% found investment opportunities useful
  • 14% found information on other financial products useful
  • 12% found how to manage financial difficulty useful
  • 12% found housing market information useful
  • 10% found maintenance and energy-efficiency tips useful
  • 10% found information on mortgage life insurance or another type of insurance useful
  • 7% found information on another lending product useful

We see that 79% of mortgage consumers are satisfied with their experience using a mortgage lender. Data also indicated that:

  • 71% would use this lender again to arrange their next mortgage transaction
  • 72% would contact this lender to get advice concerning their future mortgage needs
  • 71% would recommend this mortgage lender to a family member or friend
  • 47% would recommend this lender to their contacts on social media

Consumers believe homeownership is a good investment

The majority of mortgage consumers—85%—agree that home ownership is a good long-term financial investment and 84% are confident that they will be able to make future mortgage payments. Other statements they agreed with:

  • 82% had a good understanding of how much mortgage they could afford before they purchased
  • 81% feel confident that they have the necessary tools and information to manage their mortgage and debt load
  • 78% are confident that they got the best mortgage deal for their needs
  • 77% are, in general, comfortable with their current level of mortgage debt
  • 76% indicate that the process of getting their mortgage was easy and straightforward
  • 75% believe the value of their house will increase in the next 12 months
  • 69% said if they were to run into some financial trouble, they’d have other sufficient assets which could be used to supplement their needs
  • 66% indicated that the experience of getting a mortgage was easier than expected

We asked mortgage consumers to what extent they agreed with a series of statements related to the use of technology during the mortgage process. They totally or somewhat agreed to the following:

  • 66% agreed that, when negotiating or finalizing their mortgage, it’s important to discuss face-to-face with their mortgage professional
  • 59% agreed that they would feel comfortable using more technology to arrange their next mortgage transaction
  • 56% are comfortable not meeting their mortgage professional face-to-face and using only email and phone/Skype
  • 49% would feel comfortable managing and arranging their entire homebuying process and mortgage transaction using secure online tools/apps—without having to meet their mortgage professional in person

When it comes to renovations, 70% of consumers plan to do so in the next 5 years.

Nearly half of consumers (47%) plan to renovate to customize their homes to meet their needs and preference. Other reasons:

  • 26% say it will increase the value of the home
  • 16% want to make the home more energy efficient
  • 6% want to take advantage of great investment opportunity and ‘flip it’

They expect their renovation will cost:

  • 11% believe it will be less than $5,000
  • 28% are estimating between $5,001 to $10,000
  • 30% are estimating between $10,001 to $20,000
  • 19% are estimating between $20,001 to $50,000
  • 8% are planning on more than $50,000
  • 4% don’t know or aren’t sure

Results indicate that 64% plan to finance their renovations from savings. Meanwhile, other mortgage consumers plan to finance from:

  • 18% will use credit (i.e. credit cards)
  • 18% will use a home equity line of credit (HELOC)
  • 18% will draw from their mortgage
  • 6% indicate they will use a gift or loan from a family member
  • 4% have another source to draw from

We see that 68% of mortgage consumers are aware that renovation costs can be incorporated into their mortgage.

Results indicate that 42% of mortgage consumers have their mortgage payment set at an amount higher than the minimum required. Data further tells us that 44% pay the minimum and 14% don’t know.

More than a quarter of mortgage consumers—26%—increased the amount of their regular ongoing mortgage payment. Other actions taken since the mortgage transaction:

  • 24% made a one-time lump sum payment to their mortgage
  • 19% applied for a tax credit or rebate with the purchase of their home
  • 15% decreased the amount of their regular ongoing mortgage payment

Actions mortgage consumers are planning to take in the future:

  • 44% plan on making a one-time lump sum payment to their mortgage
  • 35% plan on increasing the amount of their regular ongoing mortgage payment
  • 23% plan on applying for a tax credit or rebate with the purchase of their home
  • 20% plan on decreasing the amount of their regular ongoing mortgage payment

Results indicate that 67% of mortgage consumers currently operate on a monthly budget, while 32% don’t.

We can see that 61% of consumers incorporated a financial buffer in their budget to plan for the future, while 35% haven’t. Among those who incorporated a month financial buffer, we found that:

  • 9% have less than $100
  • 38% have between $101 and $300
  • 27% have between $301 and $500
  • 21% have more than $500

Snapshot of the respondent profile

Gender

Total Renewer Refinancer First-time buyer Repeat buyer
Male 50% 50% 53% 41% 51%
Female 50% 50% 46% 58% 49%

Age

Total Renewer Refinancer First-time buyer Repeat buyer
18-24 3% 2% 4% 10% 1%
25-34 17% 13% 16% 48% 14%
35-44 26% 27% 24% 29% 23%
45-54 20% 22% 17% 10% 19%
55-64 20% 21% 22% 2% 23%
65+ 14% 14% 17% 0% 20%

Education

Total Renewer Refinancer First-time buyer Repeat buyer
High School or less 16% 16% 15% 15% 15%
College 30% 31% 30% 25% 36%
University 36% 36% 38% 39% 31%
Post Graduation 17% 16% 17% 19% 18%

Marital Status

Total Renewer Refinancer First-time buyer Repeat buyer
Single 17% 17% 16% 26% 10%
Married/ Common Law 71% 71% 71% 67% 75%
Divorced/Separated 9% 9% 9% 2% 12%
Widowed 2% 2% 2% 2% 2%

Employment

Total Renewer Refinancer First-time buyer Repeat buyer
Employed 68% 67% 67% 84% 61%
Self-Employed 7% 7% 7% 4% 7%
Retired 16% 17% 18% 1% 23%
Unemployed 5% 5% 5% 3% 4%
Homemaker 3% 3% 3% 4% 4%
Student 1% 1% 0% 4% 0%

Household Income

Total Renewer Refinancer First-time buyer Repeat buyer
<$45,000 12% 13% 11% 12% 12%
$45,000 - <$60,000 11% 11% 12% 12% 7%
$60,000 - <$105,000 36% 35% 36% 39% 34%
$105,000- <$125,000 14% 12% 14% 20% 15%
$125,000+ 21% 22% 21% 13% 25%
Prefer not to say 7% 7% 5% 5% 7%

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Related links

  • 2019 Mortgage Consumer Survey
  • 2018 Mortgage Consumer Survey

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Date Published: May 31, 2021

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