Skip to content
site logo Canada Mortgage
and Housing Corporation
  • Sign In or Register
  • FRANÇAIS
  • Hamburger Icon MENU
Hamburger Icon MENU
× FRANÇAIS
  • Home
  • National Housing Strategy
    • What is the strategy?
      • About the initiatives
      • How to apply
      • Help & Resources
      • Priority areas for action
      • Glossary
    • The First-Time Home Buyer Incentive
    • Shared Equity Mortgage Provider Fund
      • Preconstruction Loans
        Stream 1
      • Shared Equity Mortgages (SEM)
        Stream 2
    • Federal/Provincial/Territorial Housing Agreements
    • Federal Community Housing Initiative
    • Federal Lands Initiative
    • National Housing Co-Investment Fund
    • Rental Construction Financing
    • Affordable Housing Innovation Fund
    • Other funding and financing opportunities
    • The Community Housing Transformation Centre
    • Community-Based Tenant Initiative
    • NHS Demonstrations Initiative
    • Solutions Labs
      • Social Innovation Labs Resources
      • Solution Lab Consultant Information
    • Collaborative Housing Research Network
    • NHS Research and Planning Fund
    • CMHC Housing Research Scholarship Program
    • CMHC Housing Research Awards
    • Housing Supply Challenge
    • Rapid Housing Initiative
    • National Housing Conference
    • NHS Housing Needs Data
    • College of Reviewers
  • Buying
    • Homebuying Step by Step
      • Decide if Homeownership is Right for You
      • Check if You are Financially Ready to Own a Home
      • Finance Your Home
      • Find the Right Home
      • Make an Offer and Close the Deal
      • Maintain Your Home and Protect Your Investment
    • Condominium Buyer's Guide
      • Chapter 1: Condominium Basics
      • Chapter 2: Condominium Governance
      • Chapter 3: The Pros and Cons of Condominium Ownership
      • Chapter 4: Buying a Condominium
      • Chapter 5: Checklists, Tips and FAQ's
      • Tips for Buying a New Condominium
      • Tips for Buying a Resale Condominium
      • Checklist for Buying a New Condominium
      • Checklist for Buying a Resale Condominium
      • Condominium Purchase and Recurring Costs
      • Physical Evaluation Checklist (For Resale Units)
      • Questions to Ask Advisors and Condominium Experts
      • Frequently Asked Questions
      • Glossary
      • Provincial and Territorial Fact Sheets
        • Alberta Fact Sheet
        • British Columbia Fact Sheet
        • Manitoba Fact Sheet
        • New Brunswick Fact Sheet
        • Newfoundland and Labrador Fact Sheet
        • Northwest Territories Fact Sheet
        • Nova Scotia Fact Sheet
        • Nunavut Fact Sheet
        • Ontario Fact Sheet
        • Prince Edward Island Fact Sheet
        • Quebec Fact Sheet
        • Saskatchewan Fact Sheet
        • Yukon Fact Sheet
    • Financial Information and Calculators
      • Mortgage Fraud
      • Mortgage Planning Tips
      • Plan and Manage Your Mortgage
      • Your Credit Report
      • Government of Canada Programs to Support Homebuyers
      • Your Home Value
    • Seniors Housing
      • Housing options for Seniors
      • Housing and Finance Tips
      • Mortgage Financing Options for People 55+
      • Preventing Fraud and Financial Abuse
    • Newcomers
    • Mortgage Loan Insurance for Consumers
      • COVID-19: Understanding Mortgage Payment Deferral
      • What is CMHC Mortgage Loan Insurance?
      • What are the General Requirements to Qualify for Homeowner Mortgage Loan Insurance?
      • FAQs — Mortgage Loan Insurance
      • CMHC Mortgage Loan Insurance Costs
      • CMHC Green Home
      • CMHC — Home Renovation Financing Options
  • Renting
    • COVID-19: Eviction Bans and Suspensions to Support Renters
    • COVID-19: CECRA for small businesses
    • I Want to Rent
      • Things to Consider Before Renting
      • Types of Housing for Rent in Canada
      • Finding or Advertising a Rental Property
      • Visiting the Rental Property
      • Lease and Rental Agreements
      • Signing the Lease
      • Credit Checks and Bad Credit
      • Rental Payments and Deposits
      • Roommates and Pets
    • I Am Renting
      • Moving Day
      • Landlord/Tenant Responsibilities
      • Inspections
      • Maintenance & repairs
      • Complaints & evictions
      • Rent Increase
      • When you can't pay Rent
      • Renewing or terminating the lease
      • Moving Out
  • Developing and Renovating
    • Funding Opportunities
      • First Nations Development Funding
        • Direct Lending Program for First Nation Communities
        • Funding Opportunities Tool for Indigenous Housing
        • Insured Loans for On-Reserve First Nation Housing
        • On-Reserve Non Profit Housing Program (Section 95)
        • Proposal Development Funding (PDF) for First Nation Communities
      • On-Reserve Renovation Programs
        • Emergency Repair Program (ERP)
        • Home Adaptations for Seniors' Independence (HASI)
        • Residential Rehabilitation Assistance Program (RRAP) – Regular
        • Shelter Enhancement Program (SEP)
      • Seed Funding
      • Preservation Funding for Community Housing
      • COVID-19: Loan Payment Deferrals for Indigenous Clients
    • Testimonials
    • Develop New Affordable Housing
      • Manufactured Housing: Affordable Quality Homes
      • Programs and Information
        • About Affordable Housing in Canada
        • Affordable Housing in Canada's North
        • Affordable Housing Programs Across Canada
        • Reno/Retro 2016: Funding for Existing Social Housing
        • Housing Action Plans: A Guide for Municipalities
        • Development Checklist for Affordable Housing
        • Housing Development Resources
    • First Nation Housing
      • Housing Internship Initiative for First Nation and Inuit Youth (HIIFNIY)
      • Our Work With First Nation Communities
      • Shelters Initiative for Indigenous Women and Children
        • Funding Available for Shelters On-Reserve
        • Shelters in the Territories
      • Keeper of My Home Learning Resource
    • Developing Sustainable Housing
      • Maintenance and Resource Efficiency for Buildings
      • Webcast: Advancing Sustainable and Affordable Housing in Canada
      • Energy and Water Savings Case Studies
    • Accessible and Adaptable Housing
      • Universal Design for New Housing Units
      • Secondary Suites
      • Accessible Housing by Design
      • Aging in Place
        • Aging in Place Success Stories
        • Housing a Senior Population: The Economic and Social Benefits
        • Hiring a Contractor
      • Universal Design and Adaptable Housing Models
    • Provincial/Territorial Agreements
      • Bilateral IAH Agreements and Public Reporting
      • National IAH Funding Table
      • Investment in Affordable Housing (IAH)
    • External Links
  • Managing and Maintaining
    • Managing Affordable Housing
      • Connect with a Housing Solutions Specialist – Multi-Unit
      • Affordable Housing Project Profiles
      • Housing Management Hub
        • Contractors and Suppliers
        • Evictions and Expulsions
        • Capital Replacement Planning
        • Governance for Housing Organizations
        • Steps for Managing Vacancies
          • Repair and clean the unit
          • Identify or Advertise for Applicants
          • Welcome new residents
        • Policy Information
          • Why are policies important
          • Policy Enforcement
          • Policies Your Housing Organization Needs
          • Developing Effective Policies
        • Tendering Contracts
    • Manage First Nation Properties
      • First Nation Housing Policies Development Guide
        • Decide if You Need a Written Policy
        • Research the Housing Policy
        • Write and Review the Housing Policy
        • Develop the Housing Policy Implementation Plan
        • Get Approval for the Housing Policy
        • Implement and Monitor the Housing Policy
        • Revise or Cancel the Policy as Required
      • Tenant Records
      • Building Code Compliance for First Nation Housing
      • Finances
        • Differences Between the On-Reserve Non-Profit Housing Program Pre-1997 and Post-1996
        • Understanding Operating Agreement Terms
      • Maintenance Solutions
        • How to Maintain a Heat Recovery Ventilator
        • Maintenance Planning Guide for First Nation Communities
        • Mould in Housing
          • Information for Occupants
          • Information for Housing Managers
          • Information for Builders and Renovators
          • Flood Cleanup and Mould Prevention
          • Mould Cleanup at a Glance: Infographic
          • Mould in Housing at Glance
      • Role of a First Nation Housing Manager
    • Maintenance Funding and Information
      • Governance and Finance Information Series
      • Loans Administration and Direct Lending
      • Off-Reserve Aboriginal Social Housing
      • Renovation Programs for On-Reserve Housing
      • Tendering Contracts Information Series
    • Co-operative Housing Guide
  • Data and Research
    • News Releases and Reports Calendar
    • Publications and Reports
    • Housing Market Information Portal
    • Data Tables
      • Household Characteristics
      • Housing Market Data
      • Housing Market Indicators
      • Mortgage and Debt Data
      • Rental Market Data
    • Housing in Canada Online (HiCO)
    • Core Housing Need
    • Survey Notices
    • CMHC Library
    • Consumer Surveys
      • 2019 Mortgage Consumer Survey Results
      • 2018 Mortgage Consumer Survey Results
        • Homebuyers insights
        • Renewers insights
        • Refinancers insights
        • Financial Literacy
        • Affordability
        • Home financing choices
        • MCS blog
    • Survey Methods
    • CMHC Licence Agreement for the Use of Data
  • Finance and Investing
    • Insured Mortgage Purchase Program (IMPP)
    • COVID-19: CECRA for small businesses
    • Mortgage Loan Insurance
      • Mortgage Loan Insurance Homeownership Programs
        • CMHC Mortgage Loan Insurance Costs
      • Rental Housing Solutions
      • Contact Mortgage Loan Insurance
      • Homebuying Calculators
        • Mortgage Calculator
        • Affordability Calculator
        • Debt Service Calculator
      • The Resource
        • I Can’t Pay my Mortgage, What are my Options?
        • Home Buying Step by Step
      • Default, Claims and Properties for Sale
      • Mortgage Fraud
      • Underwriting Centre
      • Consumer Survey Results
      • NHA Approved Lenders
      • Calculating GDS / TDS
      • emili
        • emiliTRACKER
      • Client e-Update
      • Multi-Unit e-Update
      • Regional CMHC Industry Sessions
    • Canada Mortgage Bonds
    • NHA Mortgage Backed Securities
    • Canadian Registered Covered Bonds
      • How to Become a Registered Issuer
  • CMHC E-Newsletters
    • Affordable Housing E-newsletter
    • Housing Research E-newsletter
    • Indigenous and Northern Housing E-newsletter
    • Client e-Update
    • Multi-Unit e-Update
  • CMHC Library
  • About CMHC
    • CMHC’s Story
    • Management and Governance
      • Board of Directors and Committees
      • Our Management Committee
      • Pension Governance
        • Pension Overview
        • Key Roles and Responsibilities
        • Annual Reports
    • Corporate Reporting
      • CMHC Annual Report
      • Program Evaluation
      • Quarterly Financial Reports
      • Joint Auditors Special Examination Report to CMHC Board 2018
      • Summary of the Corporate Plan
      • Transparency
        • Access to Information and Privacy Protection
        • Briefing Materials
        • Procurement
          • CETA
          • Disclosure of contracts over $10,000
        • Travel, hospitality and conference expenditures
          • Annual travel, hospitality and conference expenditures
    • Contact Us
      • CMHC Departments
        • Connect with a Housing Solutions Specialist – Multi-Unit
        • Contact Mortgage Loan Insurance
      • Holiday Service Hours
    • Speakers Bureau
    • Careers
    • Partnerships
  • Housing Observer
  • Media Newsroom
    • Coronavirus (COVID-19) Update
    • Media Relations
  • Careers
 
Save Icon

SAVE TO MY FOLDER

Canadian Mortgage Renewers insights.

SAVE
Close this Window   |   Manage my Folder
Save Icon

SAVE TO MY FOLDER

Canadian Mortgage Renewers insights.

Done Done!
Close this Window   |   Manage my Folder
Share icon

Share via

  • Facebook
  • LinkedIn
  • Mail
  • Twitter
  • print
Share icon

Share via

  • Facebook
  • LinkedIn
  • Mail
  • Twitter
  • print
share icon

Mail-blue Share via Email

Did You Know?

You can include an email signature?

Register | Sign In

×
Google Captcha Loader
share icon

Mail-blue Share via Email

Done Done!
Close this window
  • Home Breadcrumb Chevron
  • Data and Research Breadcrumb Chevron
  • Consumer Surveys Breadcrumb Chevron
  • 2018 Mortgage Consumer Survey Results

Canadian Mortgage Renewers insights.

2018 Mortgage Consumer Survey Results

Save page to My Folder Share this page
  • 2018 Mortgage Consumer Survey Results
  • Homebuyers insights
  • Renewers insights
  • Refinancers insights
  • Financial Literacy
  • Affordability
  • Home financing choices
  • MCS blog

In this section, we take a look at the opinions of renewers on the mortgage renewal process and homeownership.

Renewers account for 68% of this year’s respondents. Watch the video below to learn more.

We have the data, and now you can too.

Download the renewers brochure/infographic.

Get all the data

demographics

  • 26% of Renewers are Gen X (35-44).
  • 59% are married.
  • 65% are employed full-time; 6% are self-employed.
  • 71% owned a single-detached home.
  • 24% have a household income of $60k – $90k; 17% have a household income over $125k.

researching mortgage-related information

  • Online research is most popular but 1/4 of Renewers conducted research offline only.
  • Most use a computer to access online mortgage-related information.
  • The top actions conducted online include using an online mortgage calculator and comparing interest rates.
  • The primary website used to gather mortgage information is by far lender websites.
  • About half indicated they would feel comfortable using more technology to arrange their next mortgage transaction; however, face-to-face interaction is still rated as important.
  • On average, Renewers contact 2.1 brokers and 2.5 lenders.

broker experience

  • Broker share remained steady amongst Renewers.
  • Most find their broker as a result of the broker’s website or a recommendation.
  • The main reason for using a broker is to get the best rate or deal.
  • Renewers would have liked more information on interest rates, mortgage or purchase fees and types of mortgages.
  • 69% of Renewers were satisfied with their broker.

lender experience

  • Lender loyalty increased slightly amongst Renewers between March 2017 and March 2018.
  • When asked how they found their lender, almost half of Renewers indicated that it was their primary lending institution.
  • Besides a better interest rate, a top reason for staying with their lender: convenience/saves time and trust in the existing relationship.
  • Top reason for switching lenders is: better product terms/conditions, and trust in existing relationship.
  • Renewers using a lender would have liked more information on interest rates and types of mortgages.
  • 81% were satisfied with their mortgage lender.

mortgage features and related costs

  • Most Renewers obtained a fixed interest rate, a 5-year renewal term and 11 to 20-year amortization period.
  • Nearly 1/4 indicated their current level of debt, including their mortgage, is higher than expected.
  • Only 68% have a monthly budget.
  • Seventy percent are renovating or plan to renovate in the next 5 years.
  • 30% did not know their renovation costs could be incorporated into their mortgage.

confidence and understanding of mortgage process and mortgage management behaviors

  • 70% believe the value of their house will increase in the next twelve months.
  • 73% felt they were generally comfortable with their current level of mortgage debt.
  • 66% indicated that, if they were to run into some financial trouble, they would have other sufficient assets (investments, other property, etc.) which could be used to supplement their needs.
  • 80% believe that homeownership is a good long term financial investment.
  • 71% felt emotionally attached to their home.
Previous Canadian Homebuyers insights Next Canadian Mortgage Refinancers insights.

Was this page relevant to your needs?

Thank you for your feedback!

Sorry to hear that! Can you tell us about the problem?

For further assistance, pleasecontact us

ThanksYour feedback has been submitted.

Discover related content using the tags below:

  • Statistics and Data
  • Homebuying
  • Housing Market Information
  • Homeownership
Date Published: October 18, 2018
By Topic
  • Coronavirus (COVID-19) Updates
  • National Housing Strategy
  • Buying
  • Rental Housing
  • Developing and Renovating
  • Managing and Maintaining
  • Data and Research
  • Finance and Investing
About Us
  • CMHC's Story
  • Management and Governance
  • Partnerships
  • Corporate Reporting
  • Contact Us
  • Careers
More
  • CMHC e-Newsletters
  • CMHC Library
  • Housing Observer Online
  • Media Newsroom
  • CMHC on Twitter
  • CMHC on LinkedIn
  • CMHC on Facebook
  • CMHC on Instagram
  • CMHC on YouTube
Privacy Policy    |    Terms and Conditions    |    Transparency     Canada Mortgage and Housing Corporation (CMHC) ©2020 
Canada
loader icon