Monitor our most recent coronavirus (COVID-19) updates.

Skip to content
CMHC Logo Canada Mortgage
and Housing Corporation
  • Sign In or Register
  • FRANÇAIS
  •  MENU
 MENU
× FRANÇAIS
  • Home
  • Professionals
    • Project funding and mortgage financing
      • Funding programs
        • New construction
        • Renovation, repair and renewal
        • Innovation and research
        • Community (social) housing
        • Funding for Indigenous housing
        • National Housing Strategy Project Profiles
      • Mortgage loan insurance
        • Homeowner and small rental mortgage loan insurance
        • Multi-unit mortgage loan insurance
        • Default, claims and properties for sale
        • Underwriting centre
        • emili
        • NHA approved lenders
        • Calculating GDS / TDS
        • Mortgage fraud
        • Contact mortgage loan insurance
        • Insured Mortgage Purchase Program (IMPP)
        • COVID-19: CECRA for small businesses
      • Securitization
        • NHA Mortgage Backed Securities
        • Canada Mortgage Bonds
        • Canadian registered covered bonds
        • Blockchain in the housing industry
    • Housing markets, data and research
      • Housing markets
        • CMHC Reports Calendar
        • Housing market reports
        • Mortgage market and consumer reports
        • Rental Market Report
        • Housing Market Information Portal
        • CMHC Library
        • Housing in Canada Online (HiCO)
      • Housing research
        • Housing research reports
        • Housing surveys
        • Research awards and scholarships
        • Understanding core housing need
        • CMHC Library
        • Housing market information portal
        • Housing in Canada Online (HiCO)
        • Collaborative Housing Research Network
      • Housing data
        • Data tables
          • Household characteristics data
          • Housing market data
          • Mortgage and Debt Data
          • Rental market data
        • CMHC Library
        • Housing in Canada Online (HiCO)
        • CMHC licence agreement for the use of data
        • Housing market information portal
    • Industry innovation and leadership
      • Housing innovation
      • Partnerships
      • Industry collaboration
      • Industry expertise
        • Affordable housing
        • Indigenous housing
        • Senior housing
        • Accessible and adaptable housing
        • Developing sustainable housing
        • Resources for mortgage professionals
        • CMHC e-newsletters
    • Events and speakers
      • Conferences
      • Speakers’ bureau
  • Consumers
    • Buying a home
      • Homebuying calculators
        • Mortgage calculator
        • Affordability calculator
        • Debt service calculator
      • Buying guides
        • Homebuying step by step
        • CMHC's condominium buyer's guide
      • Mortgage loan insurance for consumers
        • What is CMHC mortgage loan insurance?
        • Do I qualify for mortgage loan insurance?
        • CMHC mortgage loan insurance costs
        • CMHC Green Home
        • CMHC — home renovation financing options
        • FAQs — mortgage loan insurance
        • COVID-19: understanding mortgage payment deferral
      • First-time home buyer incentive
      • Incentives for homebuyers
      • Newcomers
    • Owning a home
      • Manage your mortgage
        • Mortgage fraud
        • Mortgage planning tips
        • Plan and manage your mortgage
        • Your credit report
        • Your home value
      • Aging in place
        • Housing options for Seniors
        • Housing and finance tips
        • Mortgage financing options for people 55+
        • Preventing fraud and financial abuse
    • Renting a home
      • I want to rent
        • Things to consider before renting
        • Types of housing for rent in Canada
        • Finding or advertising a rental property
        • Visiting the rental property
        • Lease and rental agreements
        • Signing the lease
        • Credit checks and bad credit
        • Rental payments and deposits
        • Roommates and pets
      • I am renting
        • Moving day
        • Landlord/Tenant responsibilities
        • Inspections
        • Maintenance and repairs
        • Complaints and evictions
        • Rent increases
        • When you can't pay rent
        • Renewing or terminating the lease
        • Moving out
      • COVID-19: eviction bans and suspensions to support renters
  • About CMHC
    • CMHC’s Story
    • Management and governance
      • Speakers’ bureau
      • Annual public meeting
      • Board of directors and committees
      • Our management committee
      • Pension governance
        • Pension overview
        • Key roles and responsibilities
        • Annual reports
    • Corporate reporting
      • CMHC annual report
      • Program evaluation
      • Quarterly financial reports
      • Joint auditors special examination report to CMHC board 2018
      • CMHC’s Insured Mortgage Deferral
      • Summary of the corporate plan
      • Transparency
        • Access to information and privacy protection
        • Briefing materials
        • Procurement
        • Travel, hospitality and conference expenditures
    • Contact us
      • CMHC departments
        • Connect with a housing solutions specialist – multi-unit
        • Contact mortgage loan insurance
      • Granville lsland
      • Media relations
      • National office
      • Regional offices
      • Holiday service hours
    • Careers
  • Media Newsroom
    • Coronavirus (COVID-19) updates
    • Media relations
  • National Housing Strategy
    • What is the strategy?
      • About the initiatives
      • How to apply
      • Help and resources
      • Priority areas for action
      • Glossary
    • Federal/Provincial/Territorial housing agreements
    • Other funding and financing opportunities
  • The Housing Observer
  • Careers
  • CMHC Library
 
  • Home
  • About CMHC
  • Corporate reporting
  • Transparency
  • Access to information and privacy protection
  • Make a request under the privacy act
  • Save page to My Folder
    Save
  • Share this page
    Share

Make a request under the privacy act

How to submit a personal information request online or by mail.

Save Icon

SAVE TO MY FOLDER

Make a request under the privacy act

SAVE
Close this Window   |   Manage my Folder
Save Icon

SAVE TO MY FOLDER

Make a request under the privacy act

Done Done!
Close this Window   |   Manage my Folder
Share icon

Share via

  • Facebook
  • LinkedIn
  • Mail
  • Twitter
  • print
Share icon

Share via

  • Facebook
  • LinkedIn
  • Mail
  • Twitter
  • print
share icon

Mail-blue Share via Email

Did You Know?

You can include an email signature?

Register | Sign In

×
Google Captcha Loader
share icon

Mail-blue Share via Email

Done Done!
Close this window

WHO CAN MAKE A REQUEST UNDER THE PRIVACY ACT?

Any individual who is present in Canada can make a request under the Privacy Act. Canadian citizens and permanent residents can also make a request from outside Canada.

An individual who is not a Canadian citizen or a permanent resident cannot make a request from outside Canada under the Privacy Act. Such requests need to be made under the Access to Information Act on their behalf by a representative who is a Canadian citizen, a permanent resident or a person present in Canada.

HOW TO MAKE A REQUEST UNDER THE PRIVACY ACT

Submitting a request online

Online request for information

Mailing Request

Requests submitted under the Privacy Act made in writing must specify that the request is being made under the Privacy Act. Alternatively, requests can be made by using a Personal Information Request Form, which can be found in the Access to Information and Privacy section of the Treasury Board of Canada Secretariat website. Please note that there are NO fees applicable to a privacy request.

All written requests made under the Privacy Act should be as specific as possible. This will enable CMHC to conduct an effective search and to reduce the need to seek clarification from the requester.

Please consult CMHC’s Info Source chapter, a publication containing information about and/or collected by CMHC, to assist you in exercising your rights under the Privacy Act.

Requests under the Privacy Act must include the following:

  1. A clear and concise description of the record or type of information being sought;
  2. The preferred method of access (i.e. paper copy or electronic);
  3. The full name and date of birth of the applicant;
  4. The applicant's telephone number and complete mailing address in Canada;
  5. A copy of a government-issued photo identification such as passport or driver's license;
  6. Be dated and signed by the applicant (if submitting by mail);
  7. And, If possible, a telephone number and/or email address where the applicant can be contacted during business hours.

Requests for personal information which is not the applicant's must be made under the Access to Information Act. Please refer to the section on How to make a request under the Access to Information Act.

The personal information which you provide to CMHC is protected under the Privacy Act and is solely used for processing your request according to the provisions specified in the Access to Information and Privacy Personal Information Bank Number PSU 901.

In processing your privacy request or correction request under the Privacy Act, we will:

  1. Process your request while protecting your identity.
  2. Offer reasonable assistance throughout the request process.
  3. Provide information on the Privacy Act, including information on the processing of your request and your right to complain to the Privacy Commissioner of Canada.
  4. Inform you as appropriate and without undue delay when your request needs to be clarified.
  5. Make every reasonable effort to locate and retrieve the requested personal information under the control of our government institution.
  6. Apply limited and specific exemptions to the requested personal information.
  7. Provide accurate and complete responses.
  8. Provide timely access to the requested personal information.
  9. Provide personal information in the format and official language requested, as appropriate.
  10. Provide an appropriate location within our government institution to examine the requested personal information.

Requests by mail should be sent to:

Access to Information and Privacy (ATIP) Office
Canada Mortgage and Housing Corporation
700 Montreal Road
Ottawa, Ontario K1A 0P7

How much time will it take CMHC to process your request?

For requests made under the Privacy Act, a maximum of 30 calendar days beyond the initial 30 days is permitted if the original time limit would unreasonably interfere with CMHC’s operations; or consultations are necessary and cannot reasonably be expected to be completed within the original time restriction.

Was this page relevant to your needs?

Thank you for your feedback!

Sorry to hear that! Can you tell us about the problem?

Google Captcha Loader

For further assistance, pleasecontact us

ThanksYour feedback has been submitted.

Date Published: April 8, 2021
By Topic
  • Professionals
  • Project funding and mortgage financing
  • Housing markets data and research
  • Industry innovation and leadership
  • Events and speakers
  • Consumers
  • Home buying
  • Owning a home
  • Renting a home
About Us
  • CMHC's Story
  • Management and Governance
  • Partnerships
  • Corporate Reporting
  • Contact Us
  • Careers
More
  • CMHC e-Newsletters
  • CMHC Library
  • Housing Observer Online
  • Media Newsroom
  • CMHC on Twitter
  • CMHC on LinkedIn
  • CMHC on Facebook
  • CMHC on Instagram
  • CMHC on YouTube
Privacy Policy    |    Terms and Conditions    |    Transparency     Canada Mortgage and Housing Corporation (CMHC) ©2021 
Canada
loader icon