- 2023 Accessibility Progress Report (PDF)
- 2023 Accessibility Progress Report (Large print PDF)
- 2023 Accessibility Progress Report (MP3)
Table of Contents
- 1. General
- 2. Areas in Section 5 of the Accessible Canada Act
- 3. Consultations
- 4. Feedback
- 5. Progress Summary and Conclusion
1.1 About CMHC
At Canada Mortgage and Housing Corporation (CMHC), we know housing can make a transformative difference in the life of an individual, including people with disabilities. Providing access to housing that is adequate and affordable remains a major challenge of our times. As an organization, we mobilize our resources to make the greatest impact. We focus our efforts on leveraging our unique strengths to rise to the housing challenges of today and tomorrow. Our goal is to ensure everyone in Canada has a place to call home.
1.2 Our commitment to accessibility
The inclusion and equitable treatment of people with disabilities is central to CMHC’s goal of ensuring everyone in Canada has a place to call home. We are committed to making the goals of the Accessible Canada Act (ACA) a reality by taking a proactive and inclusive approach to the identification, prevention, and elimination of barriers to accessibility at CMHC. We are learning more about accessibility by listening to people with disabilities and we are harnessing these perspectives to create barrier-free and equitable access to our policies, programs, and environments for people with disabilities. We believe in treating everyone with respect and in ways that allow them to maintain their dignity and independence.
We are also applying an intersectional lens to our work at advancing disability inclusion at CMHC because we recognise that the challenges faced by people with disabilities can be magnified by other identity factors. This approach supports our commitments related to gender equity, anti-racism, and reconciliation.
1.3 Our progress to date
Following our consultations with people with disabilities in 2022, we identified barriers to accessibility at CMHC and we developed an Accessibility Plan that includes 35 actions that we are committing to take to improve accessibility at CMHC. These actions support CMHC’s commitment to create barrier-free and equitable access to our policies, programs, and environments for people with disabilities. They are being implemented over three years (January 2023 to December 2025) and will contribute to improving accessibility and inclusivity at CMHC in the following areas:
- the built environment
- information and communication technologies
- communication, other than information and communication technologies
- the procurement of goods, services, and facilities
- the design and delivery of programs and services
We have a governance structure in place that clearly defines accountabilities across the organizations to deliver on the commitments we made in our 2023 – 2025 Accessibility Plan. Our whole of organization approach is allowing us to weave accessibility into the fabric of the organization, and to drive greater shared accountability towards advancing disability inclusion and accessibility at CMHC.
We are on track to achieve all the accessibility commitments we made in our 2023 – 2025 Accessibility Plan. Nevertheless, we recognize that accessibility is an ongoing journey. We understand the importance of consistently evaluating opportunities to improve accessibility at CMHC, acting on feedback, and regularly consulting people with disabilities to inform our decisions. We are dedicated to listening to, and working collaboratively with, people with disabilities in our ongoing efforts to advance disability inclusion. In October 2023, we consulted people with disabilities on our progress to date and their feedback is incorporated in this report.