The homeowner claims submission tool will modernize and streamline the way you
submit homeowner claims to CMHC. When complete, it will replace legacy methods of claims
submission such as emiliCLAIMS, e-mail or fax.
emiliCLAIMS, e-mail and fax submission channels will remain operational during the transition
period.
Benefits of using the Homeowner Claims Submission Tool
Access to the homeowner claims inventory, including:
One central view of all claims and their associated real-time status
Ability to view the final outcome of your claim calculation
Access to a repository of all attachments and comments exchanged on a
specific claim
Ability to communicate using the comments functionality and attach
additional documentation
Sorting and filtering capabilities
Online self-serve claim submission and processing capabilities, including:
Ability to save a draft claims submission
Form-level validation completed at submission
Automated notifications to alert you about important updates and additional
documentation that may be required
Faster processing times
Training Resources
Training sessions and materials available in January 2022
Contact Us
For any questions related to claims contact the
Claims Payment Centre at 1-866-358-9999 from
9:00 a.m. to 6:00 p.m. EST, Monday to Friday
For any questions or issues regarding the login or access process, contact the
Help Desk at 1-866-748-2600 from
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