Default Management Request Submission Tool

• Access to the homeowner default management inventory, including:
  • One view of all submitted default management requests
  • The ability to sort and filter by different values such as status (i.e. Approved, Declined, Pending Review, etc.) and date/time (i.e. Oldest to Newest, Newest to Oldest)
• New online default management request ingestion capabilities, such as:
  • The ability to attach supporting documentation during the initial submission 
  • Field-level validation completed at submission, allowing for less manual back and forth concerning missing or inaccurate information
• Email notifications from CMHC representatives to keep you informed about status changes or requests for more information
• Faster processing times

• Webinar Recording - Default Management Request Submission Tool
• User Guide - Default Management Request Submission Tool (PDF)
• Q&A - Default Management Request Submission Tool (DOC)
• Tip Sheet - Default Management Request Submission Tool (PDF)

For any questions related to default management, contact the Claims Payment Centre at 1-866-358-9999 from

• 9:00 a.m. to 5:00 p.m. EST, Monday to Friday

CMHC’s Default Management and Claims Officers are available to assist you before a default occurs or during early stages of payment delinquency.

For any question or issue regarding the login or access process, contact the Help Desk at 1-866-748-2600 from

• 6:30 a.m. to 11:00 p.m. EST, Monday to Friday
• 8:00 a.m. to 8:00 p.m. EST, on weekends

You can also contact the Help Desk via helpdesk@cmhc.ca.