The arrears report upload tool will modernize and streamline the way you
submit monthly reports of Homeowner and Multi-Unit loans in arrears to CMHC.
It will replace legacy methods of arrears submissions such as e-mail.
The new arrears report upload tool is independent of the changes made to the
standardized arrears reporting template. Please refer to
Advice 234 for
more information. This new tool does not impact the current process of
submitting Insurance in Force (IIF) reporting to CMHC.
Benefits of using the Arrears Report Upload Tool
Secure and central location to submit Homeowner arrears reports
Faster processing times to address potential errors
Visibility to arrears reports submission status, including:
Automated notifications alerting you of the status of your submission
Training sessions and materials coming soon
For any questions related to Homeowner and
Multi-Unit Arrears Reporting, contact the Monitoring and
Reporting team via
You can also contact the Claims Payment Centre at
1-866-358-9999 (ask to be transferred to the Monitoring and Reporting Team) from
9:00 a.m. to 5:00 p.m. EST, Monday to Friday
For any question or issue regarding the login or access process, contact the
Help Desk at 1-866-748-2600 from