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2017 Mortgage Consumer Survey

In March 2017, CMHC completed an online survey of 3,002 recent mortgage consumers, all prime household decision-makers who had undertaken a mortgage transaction in the past 12 months. Sixty-five percent had undergone a mortgage renewal, 15% had refinanced their mortgage, and 20% had purchased a home with mortgage financing (11% First-Time Buyers and 9% Repeat Buyers). CMHC has conducted this survey since 1999. It is the largest and most comprehensive survey of its kind in Canada.

Download Survey Results (PDF)

Need help? Contact your dedicated client relationship management team today!

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Lemieux Guy Client Relations

Guy Lemieux

Regional Manager, Client Relations
Telephone: 514-283-6588
glemieux@cmhc.ca

Region:

Quebec

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Terri Gibbons Client Relations

Terri Gibbons

Regional Manager, Client Relations
Telephone: 416-518-3706
tgibbons@cmhc.ca

Region:

Ontario

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Josée Martin Client Relations

Carol Swantee

Regional Manager, Client Relations
Telephone : 902-426-8529
cswantee@cmhc.ca

Region:

Atlantic

LinkedIn
Hemesh Parbhu Client Relations

Hemesh Parbhu

Regional Manager, Client Relations
Telephone: 604-737-4120
hparbhu@cmhc.ca

Region:

British Columbia

Patrick Keogh Client Relations

Patrick Keogh

Regional Manager, Client Relations
Telephone: 403-515-2993
pkeogh@cmhc.ca

Region:

Prairie and Territories

Highlights

Over three-quarters of mortgage consumers research online

Over three-quarters of mortgage consumers research online

CMHC Can Help:
Use information found on The RESOURCE for Mortgage Professionals to help strengthen your client relationships.

Almost half of mortgage consumers (48%) agree they would feel comfortable using more technology to arrange their next mortgage transaction.

CMHC Can Help:
Use and share  CMHC calculators both on the web and on our mobile apps.

48% agree they would feel comfortable using more technology

Twitter YouTube LinkedIn Facebook

Social Media usage among mortgage consumers has increased

CMHC Can Help:
Follow us on Twitter, YouTube, LinkedIn, or Facebook for the latest housing related information, and share with your followers and future clients.

Providing Advice on Long-Term Mortgage Strategies greatly increases chance for repeat and new business

CMHC Can Help:
Our experienced client relationship management team is here to help.

Client relationship management team

Canada

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