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Default, Claims and Properties for Sale

Unforeseen financial circumstances can impact a borrower’s ability to repay their mortgage loan. With early intervention, cooperation and a well-executed default management plan, lenders and borrowers can work together to find a winning solution.

CMHC’s “How to Deal with Mortgage Payment Difficulties” helps to prepare and educate homeowners on when and how to approach their lender to discuss the financial difficulties they may be facing in the repayment of their mortgage loan. CMHC’s Default Management Tool Selector can help lenders to determine what CMHC default management tools are most appropriate given the borrower’s circumstances.

For Approved Lenders, CMHC’s approach to homeowner default management provides the tools and flexibility to make timely decisions to assist borrowers who are facing financial difficulties. This approach allows Approved Lenders to respond to their customers’ needs quickly without having to consult with CMHC, submit cumbersome documentation, or go through a lengthy approval process.

CMHC has a variety of default management tools which can be used to effectively manage many loan default situations. These tools can easily be adapted to an Approved Lender’s internal collection procedures to enhance the effectiveness of their default management efforts. Approved Lenders can even combine several of CMHC’s default management tools to suit their customers’ circumstances.

Some of the tools that are available are:

  • Converting a variable interest rate mortgage to a fixed interest rate mortgage in order to protect the borrower from a sudden interest rate increase, should one occur.
  • Offering a temporary short-term payment deferral.
  • Extending the original repayment period (amortization) in order to lower the monthly mortgage payments.
  • Adding any missed payments (arrears) to the mortgage balance and spreading them over the remaining mortgage repayment period. 
  • Offering a special payment arrangement unique to the particular financial situation.

CMHC is also willing to consider other alternatives proposed by the lender to resolve or avoid mortgage payment default.

CMHC’s Claims and Default Management Team is available to assist Approved Lenders at anytime, from early delinquency to filing a mortgage insurance claim, and has the expertise to help lenders manage unusual or complex accounts.


CMHC Insurance can help you manage your residential mortgage lending business. When a borrower default occurs, we work with you to help minimize the loss and help manage the risk.

For CMHC insured homeowner loans approved through emili, in the event of a claim, CMHC will pay 100% of eligible claims costs*. CMHC’s on-line claims submission system, emiliCLAIMS, provides a fast, simple and secure way to submit homeowner claims. Our knowledgeable and experienced CMHC Claims Officers are available to work with you throughout the claims process — from submitting a claim to the claim settlement.

*Provided clear and marketable title to the property can be conveyed, the approved lender has conducted enhanced due diligence when requested by CMHC and there is no evidence of misrepresentation by the lender or their staff.

Multi-Unit Properties

Real estate entrepreneurs occasionally encounter problems such as temporary high vacancies, deterioration of the property, or the property does not generate sufficient income to support their mortgage payments or to cover the cost of necessary repairs.

To prevent an actual or potential default on the mortgage, CMHC works with Approved Lenders to find solutions that work for all parties.

Assistance with Default Management and Claims Inquiries

For general inquiries, CMHC Client Service Agents are available to assist you from 6:30 a.m. EST to 11:00 p.m. EST, Monday to Friday and 8:30 a.m. to 7:00 p.m. EST Saturday. For more complex or file specific inquiries, a CMHC Claims and Default Officer is available to serve you from 8:00 a.m. EST to 6:00 p.m. EST Monday to Friday. CMHC Claims Payment Centre 1-866-358-9999.


CMHC offers comprehensive training to Approved Lenders covering CMHC’s default management tools and more. To arrange for training, contact your CMHC Account Manager, Client Relations.

Properties for Sale

This section contains listings of multi-unit residential properties for sale through real estate agents and through CMHC's Request for Proposal Process.

Default Management Tool Selector

Our handy tool can help determine what CMHC default management tools are most appropriate.

Try it now...



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