Mortgage Consumer Survey 2016

In March 2016, CMHC completed an online survey of 3,006 recent mortgage consumers, all prime household decision-makers who had undertaken a mortgage transaction in the past 12 months. Sixty-two percent had undergone a mortgage renewal, 18% had refinanced their mortgage, and 20% had purchased a home with mortgage financing (11% First-Time Buyers and 9% Repeat Buyers). CMHC has conducted this survey since 1999. It is the largest and most comprehensive survey of its kind in Canada.

Download 2016 Survey Results PDF

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LinkedIn
Lemieux Guy Client Relations

Guy Lemieux

Regional Manager, Client Relations
Telephone: 514-283-6588
glemieux@cmhc-schl.gc.ca

Region:

Quebec

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Terri Gibbons Client Relations

Terri Gibbons

Regional Manager, Client Relations
Telephone: 416-518-3706
tgibbons@cmhc-schl.gc.ca

Region:

Ontario

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Josée Martin Client Relations

Josée Martin

Regional Manager, Client Relations
Telephone : 514-283-2835
jmartin@cmhc-schl.gc.ca

Region:

Atlantic

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Hemesh Parbhu Client Relations

Hemesh Parbhu

Regional Manager, Client Relations
Telephone: 604-737-4120
hparbhu@cmhc-schl.gc.ca

Region:

British Columbia

Patrick Keogh Client Relations

Patrick Keogh

Regional Manager, Client Relations
Telephone: 403-515-2993
pkeogh@cmhc-schl.gc.ca

Region:

Prairie and Territories

Highlights

View Full Infographic PDF

Online Research

Nearly three-quaters of mortgage consumers research online

Checkmark CMHC Can Help:
Use information found on The RESOURCE for Mortgage Professionals to help strengthen your client relationships.

Use of mobile devices to research mortgage related information is increasing

Checkmark CMHC Can Help:
Use our CMHC calculators both on the web and on our mobile apps.

Mobile Devices

Social Media

Social Media usage among mortgage consumers has increased

Checkmark CMHC Can Help:
Follow us on Twitter, YouTube, LinkedIn, or Facebook for the latest housing related information, and share with your followers and future clients.

Providing Advice on Long-Term Mortgage Strategies greatly increases chance for repeat and new business

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Our experienced Client Relationship Management team is here to help.

Client Relationship Management

Canada

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